Aftersales Supervisor

6 days ago

Singapore HERMES SINGAPORE (RETAIL) PTE LTD Full time

**OVERALL MISSION**:Responsible for the management and daily operation of After Sales service ensuring consistent standards of excellence for all aftersales services.

**MAIN DUTIES**

**After Sales Services**
- Understand the full spectrum of aftersales processes and seek continuous improvements
- Oversee client repairs, follow up and escalations
- Diligently check all incoming repairs to ensure repair expectations are communicated and met
- Expediate backorders and provide customers with accurate availability dates
- Evaluate repairs and re-direct to the appropriate centre
- Follow up on quotations between customers, craftsmen and Paris
- Communicate with relevant departments to resolve issues, expedite orders and monitor shipments
- Manage shipments from centralized warehouse to Paris and local suppliers
- Manage shipments and documentations with logistics team
- Support aftersales daily briefings
- Analyze and evaluate the demand of aftersales services, to identify and implement solutions

**Systems and Tools**
- Mastery of the Aftersales system, including follow up and validations of HCare storecards
- Maintain neat and clean database and systems
- Monitor and oversee spare parts stock levels based on repair needs
- Design and develop aftersales internal processes and procedures
- Tabulate timely reports to drive actions in order to improve repair processes and lead time
- Monitor and drive KPIs

**Projects and Events**
- Take lead and communicate aftersales projects and deployments including training e.g. Leather personalization
- Support internal and external events

**Team Management**
- Work closely with the aftersales team, craftsmen, logistics team and stores
- Support team and craftsmen to flag up any issues and escalations if need be

**PERFORMANCE INDICATORS**
- Aftersales KPIs (repair lead times, service rates etc.)
- Individual contribution to the efficiency and quality of aftersales operations
- Quality of relationship and partnership with the aftersales team, craftsmen and Paris
- Quality of relationships with customers

**REQUIREMENTS & CAPABILITIES**
- Passionate about retail and luxury
- Minimum 6 years of working experience in aftersales service and/or customer service, preferably in Retail environment
- Willing and able to communicate with clients directly
- Service
- and customer-oriented (internal and external customers), with excellent communication skills
- Organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate challenges
- Proficient with Excel / IT tools
- SAP experience would be a bonus
- Team player
- Language requirements: fluency in English and Mandarin (written and oral)
- Contract role for 12 months commencing Nov 2025

  • Aftersales Supervisor, HSR

    2 weeks ago

    Singapore Hermès Full time

    Overview Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management...

  • Aftersales Supervisor

    2 weeks ago

    Singapore HERMES SINGAPORE (RETAIL) PTE LTD Full time

    OVERALL MISSION: Responsible for the management and daily operation of After Sales service ensuring consistent standards of excellence for all aftersales services. MAIN DUTIES After Sales Services Understand the full spectrum of aftersales processes and seek continuous improvements Oversee client repairs, follow up and escalations Diligently check all...

  • Workshop Supervisor

    2 weeks ago

    Singapore Triton AI Pte Ltd Full time

    Workshop Supervisor (Automotive Industry, Up To $5200)Remuneration Package: Up to $5200 + Attractive Variable Bonus Location: Central of Singapore Working Hours: Monday to Friday 8.30am to 5.30pm and Alternate Saturday Half Day 8.30am to 12.30pm Experiences: Candidates with supervisory experiences in workshop or customer services in automotive industry are...

  • Project Coordinator, Solar Tracker

    1 week ago

    Singapore TRINA SOLAR ENERGY DEVELOPMENT PTE. LTD. Full time

    **About the Company** Founded in 1997, Trina Solar is the world-leading PV and smart energy total solution provider. On 10 June 2020, Trina Solar issues first A-Shares on Shanghai Sci-Tech Innovation Board, becomes the first PV product, PV system and smart energy company listed on the Shanghai Stock Exchange Science and Technology Innovation Board. Today,...

  • Automotive Estimator

    11 hours ago

    Singapore VINCAR PTE. LTD. Full time

    What you'll be doing File and submit GIA Accident Reporting - including photo taking and archive in cloud folder. Prepare proper claim estimates for all the necessary repair to restore the vehicle condition as new. Prepare OD/TP claim documents and file claim with insurer. Handle and follow up the claim case with insurer and surveyor. Coordinate, handle and...

  • Engineer (Advanced Manufacturing)

    6 days ago

    Singapore AFPD PTE. LTD. Full time

    1. Assist onsite workers in machine move-in, uncrating, parts assembly, lifting, mounting, wiring and commissioning of automated delivery systems 2. Perform equipment testing and robot teaching for ideal goods placement and movement 3. Perform troubleshooting for hardware and PLC related issues during testing 4. Duty on-call by customer and on-site...

  • Field Service Technician

    2 weeks ago

    Singapore IX MOBILE PTE. LTD. Full time

    **Roles & Responsibilities** An AfterSales Service provider seeking Technical inclined individuals for the role of **Field Service Technician **. Budget for this role**:S$2,200 - S$3,000 + Transport + Incentives** **Responsibilities** - To provide onsite field service troubleshooting and repairs at customer locations - Manage Customer complaints & request...

  • Parts Supervisor

    2 weeks ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title**:Parts Supervisor (BYD/Denza) **Location**:Ubi **Reports To**:Aftersales Manager **Manages**:Parts Planning / Parts Sales Advisors (Assistants) / Parts Storekeepers **Job Objective**: Ensure smooth operation of the parts department by controlling and supervising all processes, including inventory, sales, operations, and planning, to achieve...

  • Operation Executive

    5 days ago

    Singapore DOMESTIC MAID SPECIALIST Full time

    **Responsibilities**: - Provide full range support on day-to-day operations including clerical and administrative support and assisting sales activities - Manage and follow up daily orders - Work with related teams on customer service/aftersales service related issues in a timely and professional manner - Ensure all company policies/procedures in store are...

  • service supervisor

    3 days ago

    Singapore CANTAL ELECTRIC PTE. LTD. Full time $40,000 - $80,000 per year

    Job Responsibilities:Oversee aftersales service teamPlan, schedule and manage site team work arrangementManage team members on daily work scheduleLiaise and coordinate closely with both internal and external parties to ensure timely job completionParticipate in site meetings when requiredAny other related ad-hoc duties as assigned by...