Parts Supervisor

2 weeks ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

**Job Title**:Parts Supervisor (BYD/Denza)

**Location**:Ubi

**Reports To**:Aftersales Manager

**Manages**:Parts Planning / Parts Sales Advisors (Assistants) / Parts Storekeepers

**Job Objective**:
Ensure smooth operation of the parts department by controlling and supervising all processes, including inventory, sales, operations, and planning, to achieve optimal department performance.

**Key Responsibilities**:
1. Parts Management:

- Maintain and store all types of parts required by the dealership.
- Ensure appropriate inventory levels using necessary tools or organizational measures, while complying with relevant regulations.
- Develop process flowcharts and checklists to optimize parts department operations.
- Control all management-related processes in the parts department, including manual records, ledgers, and internal audits.
- Analyze monthly profitability of the parts department based on revenue and operating costs; take corrective actions when needed and regularly monitor invoicing.
- Ensure complete records for parts receiving and issuing.
- Provide coordination and support for after-sales activities, such as service campaigns and promotions.
- Monitor product range development and adjust inventory levels as needed.
- Maintain accurate procurement records and stocktaking lists according to corporate regulations.
- Plan and review parts raw materials, operational resources, and equipment.
- Regularly review slow-moving items and implement measures to improve service levels.

2. Personnel Management:

- Strengthen training for parts department apprentices and supervise compliance with safety regulations.
- Implement measures to motivate parts department staff.
- Conduct performance evaluations of full-time employees and, with authorization from the After-sales Service Manager, promote or terminate staff.
- Develop an effective sales team capable of meeting customer parts needs, with technical and sales proficiency.

3. Other Responsibilities:

- Implement workplace safety standards.
- Liaise with suppliers regarding orders, pricing, and delivery schedules.
- Maintain effective communication with customers, PDC, and other departments.
- Ensure timely updates of parts-related information for staff.

**Job Requirements**:

- Minimum of 3 years of relevant service management experience.
- Strong knowledge of automotive repair and management principles, with good marketing awareness.
- Excellent management, organizational, coordination, and communication skills, strong comprehension and execution abilities; proficient in office software and data analysis.

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