Sr. Program Manager, Aces, Aws Ta Tech and Process
1 week ago
5+ years of experience in program or project management
- Experience using data and metrics to drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Job summary
The AWS Talent Acquisition Technology & Process Strategy organization is continuously improving its recruiting practices at Amazon. We are looking for a Senior Program Manager to lead ACES (Amazon Customer Excellence System) programs that will design standardized business workflows and the mechanisms used to sustain them across global programs.
We are seeking an individual who utilizes Lean Six Sigma-based continuous improvement methodologies to engage teams to solve customer problems. You will drive speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation. You will execute these priorities through ACES initiatives, Kaizen events, and by supporting critical programs and projects.
Responsibilities include:
- Lead high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
- Manage a portfolio of improvement projects, including auditing of implemented projects to ensure that process improvements are sustained and benefits are realized.
- Track work streams across multiple cross-functional stakeholders to ensure that initiatives are meeting financial and operational goals.
- Partner with product teams to driving automation opportunities. Ensure we are automating the right processes.
About the team
The AWS TA Tech & Process Strategy team is an enablement partner with the AWS Talent Acquisition business, using the pillars of process and technology to help the team hire tens of thousands of AWS builders every year.
- Lean Six Sigma Master Black Belt certification
- Advanced skills in statistical analyses
- Experience deploying transactional lean, manufacturing lean, variation reduction, and Design for Six Sigma methodologies
- Facilitation experience at all levels of the organization with both large and small audiences
- Experience managing Kaizen schedule, coordinating Kaizen efforts, and ensuring timely project benefit validation
- Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
- Proven experience in working with large scale technology systems
- 5+ years’ experience instructing executives, managers, associates, and continuous improvement champions on Lean methodologies and/or technology projects.
- Self-starter who takes the initiative and works with mínimal direction
- Maniacal customer obsession and excellent expectation management abilities
- Solid interpersonal skills and the ability to effectively organize and communicate with cross functional teams
- Courageous and willing to stand up for your ideas within appropriate guidelines
- Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, and drive root cause analysis, and evaluate outcomes
- Project Management Professional (PMP) or equivalent certification
- Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM)
- Master’s degree (MBA, Engineering, Operations Management, Mathematics, Science)
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