Customer Service Advisor

3 days ago

Singapore TTS EUROCARS PTE. LTD. Full time

**Responsibilities**:

- Ensure good after-sales support to customers by rendering the highest level of customer service
- Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
- Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
- Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
- Recommend suitable packages and add-ons for customers
- Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
- Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
- Follow up on any outstanding payments
- Capture customers' feedback on the service levels, and present findings for Management's review
- Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
- Any other ad-hoc duties assigned

**Job Requirements**:

- Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
- Experience in repair work scheduling and resource planning
- Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
- Working knowledge of the motor insurance claim process would be an advantage
- Customer service-oriented, proactive and independent with a positive working attitude
- Strong attention to detail, organizational and time management skills
- Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
- Team player with self-discipline and willingness to learn qualities
- Strong administrative and coordination qualities
- Good interpersonal and communication skills with the ability to build strong customer relationships
- Flexible, friendly, helpful nature, and a team player
- **Possess a valid Class 3 driving licence

  • Advisor, Customer Service

    7 days ago

    Singapore Singapore Technologies Engineering Ltd Full time

    Job ID: 13139- Location: Land - 31 Corporation Road, SG- Description: - The primary responsibility of a Customer Service Advisor is to answer customer enquiries and resolve customer issues in an efficient and timely manner. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and...

  • Service Advisor

    1 week ago

    Singapore KEE YONG AUTOMOBILE SERVICE PTE. LTD. Full time

    **Job Highlights**: - Positive Work Culture - Career Growth and Development - Opportunity for Skill Enhancement and Learning **Job Description**: **Job Highlights** - Maintaining positive customer relationship - Ensuring smooth operation of service centre - 5 days work week (Alternate Saturday shift) We are looking for a personable service advisor to act...

  • Customer Service Advisor

    2 weeks ago

    Singapore JT TALENT SEARCH Full time $32,000 - $40,000 per year

    Customer Service Advisor – Be the Voice Clients TrustWe're looking for a confident, professional, and service-driven individual to join us as a Customer Service Advisor. In this role, you'll be the voice that clients remember — the person who handles their needs with clarity, warmth, and efficiency while representing the company's standards of...

  • Customer Service Advisor

    2 weeks ago

    Singapore Atlaz Full time $13,200 - $39,600 per year

    Customer Service Advisor / Customer Service Officer (Automotive Workshop – Ubi)We are looking for a dedicated Customer Service Advisor / Customer Service Officer to join our automotive workshop located in the Ubi vicinity. This role serves as the main point of contact for customers, ensuring a smooth and professional experience from vehicle drop-off to...

  • Customer Service Advisor

    1 week ago

    Singapore STAFFKING PTE. LTD. Full time

    Location: North - 5.5 days Alternate Saturday - Bonus provided OT Payable **Job Scope**: **Customer Service Advisor ($2k - $2.6k Basic - North Area) - Represent the company positively and professionally. - Understand and address customer needs. - Handle customer complaints promptly and effectively. - Coordinate with various stakeholders such as customers,...

  • Customer Service Advisor

    2 weeks ago

    Singapore Cycle & Carriage Full time

    **General information**: **Name** Customer Service Advisor **Ref #** 1101 **Date** Wednesday, July 30, 2025 **Department** People & Culture Division **Description & Requirements**: **Country** Singapore **Join Us as a Customer Service Advisor** - Cycle & Carriage - Driving Passion Across Many Brands_ At Cycle & Carriage, we carry a diverse portfolio of...

  • Customer Service Advisor

    3 days ago

    Singapore THE TALENT NETWORK PRIVATE LIMITED Full time $40,000 - $60,000 per year

    Our client, a well-established MNC in Automotive industry is seeking for a Customer Service Advisor ( Automotive ) - $ 3, Commission / Central and West area - 2 OpeningsRequirementsMin GCE 'O' Levels / NITEC in Automotive TechnologyAt least 2 to 3 years of experience providing Service Advisory to Automotive customers/clients.Strong Automotive background with...

  • Customer Service Advisor

    1 week ago

    Singapore AUTOBACS VENTURE SINGAPORE PTE LTD Full time

    Drive conversion of showroom customers into workshop sales. - Manage the intake process and conduct daily sales of service products for vehicles. - Handle customer car intake for repairs and servicing with prompt attention. - Handle all documentation related to costings and vehicle service history. - Generate job orders according to customers' specific...

  • Service Advisor

    2 weeks ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Service Advisor (BYD/Denza) **Location**:Ubi **Department**:Aftersales Department **Key Responsibilities: **Customer Interaction**: - Greet customers promptly and professionally, understanding their service needs. - Clearly communicate repair recommendations and service options. - Answer customer questions regarding their vehicle's condition,...

  • Service Advisor

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Service Advisor (BYD/Denza)** **Location**:Ubi **Department**:Aftersales Department **Key Responsibilities**: **Customer Interaction**: - Greet customers promptly and professionally, understanding their service needs. - Clearly communicate repair recommendations and service options. - Answer customer questions regarding their vehicle's...