Senior HR Advisor, Apac

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc.’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.

WHO WE ARE LOOKING FOR

As the Senior Human Resource Advisor for the Asia Pacific, you will serve as employees’ first point of contact in the Asia Pacific (APAC) primarily Korea, Japan, and other countries in APAC, for questions about HR policies and processes. Responsible for answering employees’ queries in a timely and professional manner, routing them to the appropriate individual as necessary while tracking all customer contact in the internal corporate database in accordance with global process & policy.

WHAT YOU WILL WORK ON

Each interaction we have with our teammates is an opportunity to improve their employee experience and we achieve this by focusing on high levels of customer service, adherence to established service level agreements (SLAs), and a relentless focus on continuous improvement.

Key responsibilities:

- Ensure that employees’ inquiries are responded to in a timely manner and within the agreed Service Level Agreements (SLAs)
- Ensure advice provided to customers complies with company policies and procedures and statutory laws and regulations
- Ensure a high level of customer satisfaction by fairly resolving escalated issues, taking appropriate corrective action, and redirecting to the relevant internal and external parties for resolution.
- Identify key call-outs for contact inquiry improvements
- Involve and participate in Global HR projects or key business initiatives as required
- Be flexible to perform other HR Shared Services work as required from time to time

WHO YOU WILL WORK WITH

This role (based in Singapore) will be a member of the Asia Pacific HR Advisory team, reporting to the Manager, HR Direct Asia Pacific.

WHAT YOU BRING
- Bachelor’s Degree in Human Resources or related field
- At least 1-year relevant work experience in Human Resources or HR Shared Services environment
- Proficient in Korean, Japanese and English languages are essential to support our employees in Korea, Japan, and other countries in APAC.
- Experience working in a call center environment and with HR systems, solutions, and technology
- Ability to partner with other team managers to identify and assist in enhancing departmental processes and procedures
- Ability to network, influence, and utilize internal and external resources
- Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner in both written and non-written forms
- Ability to work in a fast-paced, rapidly changing environment, with the ability to multitask.

At NIKE, the health and safety of our employees and community are paramount. Even for roles that can be performed remotely, there will be instances where in-person presence is required at the workplace.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.