Guest Relations Officer

2 weeks ago


Serangoon, Singapore Serangoon Gardens Country Club Full time

**Key Responsibilities**:

- **Members/guests Interaction**:

- Greet and welcome members/guests with a friendly, professional demeanor.
- Assist customers with seating, take orders, and ensure their needs are met during their visit.
- Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.
- **Customer Service**:

- Provide personalized and attentive service to members/guests.
- Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately.
- Follow up with members/guests to ensure they are enjoying their meals and drinks.
- Promote new menu items, upcoming events, or special offers to members/guests.
- Encourage members/guests loyalty and repeat business through personalized service.
- **Problem Resolution**:

- Address members/guests issues or complaints in a calm and efficient manner.
- Collaborate with the café team to resolve any challenges or issues raised by members/guests.
- Ensure that the café maintains a high standard of service and quality at all times.
- **Maintain Cleanliness & Ambiance**:

- Ensure the café environment is clean, organized, and welcoming for all members/guests.
- Oversee the arrangement and presentation of seating areas, ensuring they meet café standards.
- Maintain a positive atmosphere that encourages members/guests to return.
- **Record Keeping**:

- Maintain accurate records of members/guest’s feedback, reservations, and special requests.
- Communicate members/guest’s preferences to the team for future visits.
- Assist in managing members/guest’s reservations and ensure they are handled efficiently.
- **Collaboration with Staff**:

- Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service.

**Required Skills and Qualifications**:

- **Communication Skills**: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues.
- **Customer Service**: Previous experience in customer service, ideally within the food and beverage industry.
- **Problem-Solving Skills**: Ability to handle difficult situations or complaints calmly and efficiently.
- **Organizational Skills**: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.
- **Team Player**: Ability to work collaboratively with the café team.
- **Positive Attitude**: Friendly, approachable, and able to stay calm under pressure.
- **Knowledge of Food & Beverage**: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences.

**Preferred Qualifications**:

- **Previous Experience**: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry.
- **Languages**: Fluency in more than one language can be an asset, especially a diverse members club.
- **Café or Restaurant Experience**: Experience working in a café environment, with knowledge of café operations and customer expectations.

**Job Types**: Full-time, Part-time, Permanent

Pay: $2,200.00 - $2,700.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Food allowance
- Free parking
- Health insurance
- Professional development

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Work Location: In person



  • Serangoon Garden, Singapore Serangoon Gardens Country Club Full time $30,000 - $50,000 per year

    Roles & ResponsibilitiesKey Responsibilities:1. Members/guests Interaction:• Greet and welcome members/guests with a friendly, professional demeanor.• Assist customers with seating, take orders, and ensure their needs are met during their visit.• Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure...


  • Serangoon, Singapore Serangoon Gardens Country Club Full time

    **Key Responsibilities**: - **Operational Support**: Assist the F&B Executive/Manager in ensuring the smooth and efficient operation of the cafe and musical lounge. This includes preparing for daily operations, such as setting up the lounge area, ensuring cleanliness, and stocking supplies. - **Guest Interaction**: Provide warm and welcoming service to...


  • Serangoon, Singapore Serangoon Gardens Country Club Full time

    * - Job Description: - Prepare for operations at the musical and café outlets. - Meet and greet members/guests - Take order and recommend menu/drinks to members/guests - Assist members to key in selection of songs - Assist Outlet manager/supervisor for smooth operation of the musical and café outlets - Assist to replenish inventories - Comply with safe...


  • Serangoon, Singapore JUMBO GROUP OF RESTAURANTS PTE. LTD. Full time

    Job Description Responsibilities Welcomes and greets customers Ensure good personal grooming standards and portray professional image to the customers Build rapport with customers and manage their needs and expectations Attend to customer's enquiries, propose menu, prepare quotation and coordinate events Upsell menu items to customers professionally Engage...

  • Guest Service Officer

    2 weeks ago


    Serangoon, Singapore Serangoon Gardens Country Club Full time

    Job Description: - Manage the F&B outlets, lounge and KTV - Prepare F&B outlets for operations - Greet and welcome members, families and their guests - Recommend food menu and drinks - Key orders into POS System - Assist to replenish and order supplies - Coordinate with F&B team to provide excellent services **Job Types**: Full-time, Part-time,...

  • Guest Service Officer

    2 weeks ago


    Serangoon, Singapore Serangoon Gardens Country Club Full time

    Job Description: - Manage the F&B outlets: Coffeehouse, musical lounge or KTV - Prepare F&B outlets for operations - Greet and welcome members, families and their guests - Recommend food menu and drinks - Key orders into POS System - Assist to replenish and order supplies - Coordinate with F&B team to provide excellent services **Job Types**: Full-time,...

  • Accounts Officer

    1 week ago


    Serangoon, Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

    1 year exp **Roles & Responsibilities** An Accounts Officer will fully support the Accounts function within the Finance department through the development and processing of accurate reports and account management. **What will I be doing?** As Accounts Officer, you will fully support the Accounts function within the Finance department through the...


  • Serangoon, Singapore HEPTACON CONSTRUCTION PTE. LTD. Full time

    Core responsibilities Handle and resolve conflicts, feedback and complains pertaining to the construction projects. Plan and launch public relation programs such as: preparing circulars, letters and notices to public and/or tenants/ residence. Attend dialogue sessions with the Client, Resident Committees, Citizens' Consultative Committees, Town Councils and...

  • Security Officer

    2 weeks ago


    Serangoon, Singapore Serangoon Gardens Country Club Full time

    Secures/protect premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, permitting entry. Obtain help by sounding alarms. Prevent losses and damage by reporting irregularities, informing violator of policy and procedures, restraining trespassers. To maintain Security and safety in...


  • Serangoon, Singapore Serangoon Gardens Country Club Full time

    **Responsibilities**: - Foster a warm and welcoming atmosphere, building strong relationships with members and guests. - Handle all member inquiries, requests, and bookings with efficiency and professionalism. - Ensure seamless operations at the reception counter, maintaining a high standard of service. - Provide accurate and timely information to members,...