Guest Relations Officer

4 days ago

Serangoon Garden, Singapore Serangoon Gardens Country Club Full time $30,000 - $50,000 per year

Roles & Responsibilities

Key Responsibilities:

1. Members/guests Interaction:


• Greet and welcome members/guests with a friendly, professional demeanor.


• Assist customers with seating, take orders, and ensure their needs are met during their visit.


• Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.

2. Customer Service:


• Provide personalized and attentive service to members/guests.


• Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately.


• Follow up with members/guests to ensure they are enjoying their meals and drinks.


• Promote new menu items, upcoming events, or special offers to members/guests.


• Encourage members/guests loyalty and repeat business through personalized service.

3. Problem Resolution:


• Address members/guests issues or complaints in a calm and efficient manner.


• Collaborate with the café team to resolve any challenges or issues raised by members/guests.


• Ensure that the café maintains a high standard of service and quality at all times.

4. Maintain Cleanliness & Ambiance:


• Ensure the café environment is clean, organized, and welcoming for all members/guests.


• Oversee the arrangement and presentation of seating areas, ensuring they meet café standards.


• Maintain a positive atmosphere that encourages members/guests to return.

5. Record Keeping:


• Maintain accurate records of members/guest's feedback, reservations, and special requests.


• Communicate members/guest's preferences to the team for future visits.


• Assist in managing members/guest's reservations and ensure they are handled efficiently.

6. Collaboration with Staff:


• Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service.

Required Skills and Qualifications:


• Communication Skills: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues.


• Customer Service: Previous experience in customer service, ideally within the food and beverage industry.


• Problem-Solving Skills: Ability to handle difficult situations or complaints calmly and efficiently.


• Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.


• Team Player: Ability to work collaboratively with the café team.


• Positive Attitude: Friendly, approachable, and able to stay calm under pressure.


• Knowledge of Food & Beverage: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences.

Preferred Qualifications:


• Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry.


• Languages: Fluency in more than one language can be an asset, especially a diverse members club.


• Café or Restaurant Experience: Experience working in a café environment, with knowledge of café operations and customer expectations.

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