Helpdesk Agent

Role: Helpdesk Agent Job Requisition Number: IS Job Level: 3 - 5 years of relevant experience (L2) Location: Singapore Key Responsibilities § To manage the technology ticketing impacting group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. § The Helpdesk contract...

Assist Helpdesk manager in managing day to day operation of Helpdesk - Assist Helpdesk manager in managing client on the daily reporting - Real Time Monitoring of daily operations to departmental objectives & KPIs are met - Monitor agent’s weekly performance using available data - Identify training and development needs of agents to bridge competency...

**Responsibilities** - Handle customer queries and provide excellent service to customers - Possess knowledge over a board spectrum of terminals in order to assist different customers need. Training will be provided. - Ensure information has to be accurately updated in system. Tasks include: - Reporting of Fault Call & troubleshooting via HelpDesk -...

1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. 2. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. 3. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. 4. Primary responsibilities are...

**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 **Job Description**: 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs...

Helpdesk Lead (Singaporean Only) (14049622) This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Job Descriptio 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $6,000-$8,000 **Job Description**: 1. Customer Service Management 2. Assist Helpdesk manager in managing day to day operation of Helpdesk and client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs are...

**Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $4,000 - $6,000 Per Month**Date Posted** - 23 hours agoAdditional Details **Job ID** - 118347**Job Views** - 1Roles & Responsibilities Key Skills: IT Helpdesk experience Job Objectives - To manage the technology ticketing impacting bank's businesses across all subsidiaries and...