Helpdesk Lead

**Responsibilities**: - Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met - Conduct...

Engineering and Technology - Corporate IT, Singapore - Experienced (Team Lead) - Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 **Job Description**: 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs...

A leading technology service provider in Singapore is seeking a Helpdesk Manager to oversee operations and lead the helpdesk team. Key responsibilities include supervising agents, ensuring efficient ticket handling, and collaborating with other IT teams. Ideal candidates should have proven leadership experience and strong problem-solving abilities, along...

An international law firm located in Singapore is seeking a Helpdesk Analyst / IT Engineer to manage service desk support in a ticketing environment. Candidates should have at least 5 years of IT support experience, preferably in professional services. The role involves managing incidents and leading IT projects, providing a unique chance to work with...

**Overview** We are seeking an experienced and customer-focused **Senior Helpdesk Specialist**to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and...

IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore's largest telecommunications...

**Job description**: **IT Helpdesk Manager We are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...

Helpdesk Engineer Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals. We are currently looking for a Helpdesk Engineer to...