Helpdesk Agent

24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). - Work 3 shift a week and rest 4 days. - Contract - 12 months - Shift allowance of $150 monthly **Requirements**: - Customer Experience Management - Customer Service Management (P2 - Intermediate) - English speaking

24x7 helpdesk agent 1. Handle first level enquires, primarily incoming calls 2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. - English speaking - Shift allowance of $150 monthly - O levels...

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

Provide comprehensive IT Helpdesk support to remote offices and users, ensuring efficient resolution of technical issues. - Deliver prompt assistance to all levels of the business organization, including top executives, addressing their IT-related concerns effectively. - Administer and troubleshoot Windows and macOS computers, maintaining optimal performance...

This is a 12 months contract assigned to our client Work Location: near Commonwealth MRT Salary Range : $2,800-$3,400 Work Schedule 1. 24x7 helpdesk agent - 12 hours shift 2. Mainly 7pm to 8am or 7am - 8pm on weekends. 3. Work 3 shift a week and rest 4 days. **Job Description**: 1. English speaking 2. O levels and above

**IT Helpdesk Agents X 6** **Job**: - Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar) - Provide automated phone system with call recording, request for call back, voice mail, automated answering - Log and track with resolver groups on their respective tickets - Manage End-to-End ticket life cycle,...

Helpdesk Lead (Singaporean Only) (14049622) This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Job Descriptio 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily...

**Be Part of Our Success** - Diagnose and troubleshoot software, hardware, and network issues. - Provide step-by-step instructions to users to resolve technical problems. - Escalate unresolved issues to higher-level support teams as necessary. - Log all help desk interactions in the ticketing system. - Install, configure, and update software and computer...

**About us**: We are GenderGP, a Health and Wellbeing telehealth service that provides care to the trans and non-binary community and those who support them. We are not just casting aside barriers, rewriting the narrative, and changing the vision for transgender healthcare, but we are on a mission to be the most streamlined and innovative telehealth...