Product Content Specialist

LAI Games is an arcade experience company that connects people with games. Our vision is to reinvent the arcade industry by creating an arcade experience ecosystem that consists of physical arcade games and location-based VR games and experiences, and other exciting arcade-based titles. Our team members have the opportunity to contribute across a broad range of unique and innovative projects that connect, engage, and excite players across physical and virtual worlds.

As a Product Content Specialist at LAI Games, you help to transfer technically complex information into user-friendly and easy to understand contents for venue operators to assemble, trouble-shoot and upgrade their out-of-home entertainment games to delight players.

**What You’re Responsible For**
- Translate complex technical information into user-friendly content for game operators.
- Establish and maintain relationships with Functional Managers and Subject Matter Experts to gain insights into the content creation needs of the organization
- Responsible for self-developing skills and technical knowledge on existing and new products and features
- Partner with engineering team for any ECN release to game operators with appropriate documentation controls
- Partner with marketing to standardize content and formats across platforms
- Build the organization’s knowledge base by writing and revising technical documents as new issues arise
- Evaluate current content and collaborate with engineering, product management and customer support to develop new innovative approaches to enhance product usability
- Document and share articles, guides, assembly manuals, troubleshooting guide, and “frequently asked questions” pages
- Maintain consistency in technical documentation for spare parts across the different mediums
- Use photographs, drawings, diagrams, videos, and charts to increase users’ understanding
- Select appropriate medium for content, such as digital manuals, online videos and tutorials.

**What We’re Looking For**
- Passionate about, and immersed in, gaming and arcade culture.
- Be an expert at writing and explaining technical information clearly.
- Excellent communication skills both written and verbal.
- Be able to understand, breakdown, and explain complex technical information into easy-to-understand formats and cater them to people who have no technical backgrounds.
- Advance ability in working with engineering to improve user experience and help refine content and create visuals and diagrams for technical support content.
- Self-motivated with a passion for creating user-friendly experiences and the ability to learn and adapt to new technologies.
- Be able to build strong relationships with internal team members.
- Prioritise and manage multiple projects simultaneously and balance time between multiple activities.
- Highly organized and efficient with strong attention to detail
- Understand and learn complex technical topics quickly.
- 2-4 years’ industry experience working in a fast-paced environment as a technical writer
- Bachelor’s degree or relevant technical training/experience

Besides working with an awesome team, in an arcade, and making games, we also offer:

- Competitive salary
- Performance bonus
- Annual personal technology fund of $1,000 to buy games, toys, and tech
- Training and education programs
- Private medical, dental, and life insurance coverage
- Flexible working hours
- Monthly self-directed personal development days
- Finish work early every Friday afternoon for social drinks and games
- Work in a dynamic, creative arcade/workspace
- Team events - being a part of the out-of-home entertainment industry, we like to have frequent team events and enjoy what the industry has to offer

LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.