Customer Success Engineer, Apj

16 hours ago

Singapore Ethos BeathChapman Full time

**Job Details**:
**Location**

Singapore

**Salary**

Competitive Salary

**Job Type**

Permanent

**Ref**

BH-18989

**Contact**

Joyce Chia- **Contact phone**
- 65 6692 9341
- **Posted**

10 minutes ago
- Leading Cyber Security Software Vendor
- APJ coverage
- Attractive Remuneration Package

Our client is a leading provider of cyber security solutions with footprints across the globe. They strive to be service-oriented and help organizations transform their business with innovative technology and solutions.
- As a Customer Success Engineer, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities, and secure a successful renewal for our customers.**Responsibilities**:

- Assist new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
- Conduct Blueprint sessions to educate and guide our customer's programs around Identity Security and, furthermore, align their desired business outcomes to our best practices.
- Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for the product pillars.
- Proactively communicate and coordinate with all internal and external stakeholders to work together.
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
- Develop content for the customer community and webinar series and present this content to a wide audience of customers and channel partners.

**What you need to succeed**
- BA or equivalent (Computing or related degree)
- 3-5 years of relevant work experience in customer success, consulting, project management, support engineering, and similar roles
- Previous experience with Cybersecurity and cloud services and an understanding of the software development life cycle are required.
- Comfortable working with executive-level resources at Fortune 500 companies
- Ability to understand the overarching framework of how all products work together
- Knowledge of the following technologies is desirable
- Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
- Windows/Active Directory administration, knowledge of UNIX/Linux, databases
- Experience with scripting, development, DevOps
- Experience with cloud technologies such as AWS, Azure, GCP
- Excellent in business, written, and verbal communication skills
- Self-starter with solid time management and organization skills
- Strong interpersonal skills

Reg No. R1109395
- BeathChapman Pte Ltd
- Licence no. 16S8112

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