Customer Success Engineer, Apj

2 days ago

Singapore Ethos BeathChapman Full time

**Job Details**:
**Location**

Singapore

**Salary**

Competitive Salary

**Job Type**

Permanent

**Ref**

BH-18989

**Contact**

Joyce Chia- **Contact phone**
- 65 6692 9341
- **Posted**

10 minutes ago
- Leading Cyber Security Software Vendor
- APJ coverage
- Attractive Remuneration Package

Our client is a leading provider of cyber security solutions with footprints across the globe. They strive to be service-oriented and help organizations transform their business with innovative technology and solutions.
- As a Customer Success Engineer, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities, and secure a successful renewal for our customers.**Responsibilities**:

- Assist new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
- Conduct Blueprint sessions to educate and guide our customer's programs around Identity Security and, furthermore, align their desired business outcomes to our best practices.
- Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for the product pillars.
- Proactively communicate and coordinate with all internal and external stakeholders to work together.
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
- Develop content for the customer community and webinar series and present this content to a wide audience of customers and channel partners.

**What you need to succeed**
- BA or equivalent (Computing or related degree)
- 3-5 years of relevant work experience in customer success, consulting, project management, support engineering, and similar roles
- Previous experience with Cybersecurity and cloud services and an understanding of the software development life cycle are required.
- Comfortable working with executive-level resources at Fortune 500 companies
- Ability to understand the overarching framework of how all products work together
- Knowledge of the following technologies is desirable
- Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
- Windows/Active Directory administration, knowledge of UNIX/Linux, databases
- Experience with scripting, development, DevOps
- Experience with cloud technologies such as AWS, Azure, GCP
- Excellent in business, written, and verbal communication skills
- Self-starter with solid time management and organization skills
- Strong interpersonal skills

Reg No. R1109395
- BeathChapman Pte Ltd
- Licence no. 16S8112

  • Director, Customer Success

    2 weeks ago

    Singapore Cyberark Software Full time

    About CyberArk : CyberArk (NASDAQ: CYBR ), is the global leader in Identity Security . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's...

  • Director, Customer Success

    2 weeks ago

    Singapore Cyberark Software Full time

    About CyberArk : CyberArk (NASDAQ: CYBR ), is the global leader in Identity Security . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s...

  • Senior Director Sales Engineering, APJ

    2 weeks ago

    Singapore Cerebras Full time

    Cohesity is the leader in AI‐powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection...

  • Head of Scale, Apj

    19 hours ago

    Singapore Amazon Full time

    DESCRIPTION AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that...

  • Strategic Customer Engagements Director, APJ

    3 days ago

    Singapore Kong Inc. Full time

    Strategic Customer Engagements Director, APJ Join to apply for the Strategic Customer Engagements Director, APJ role at Kong Inc. Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are...

  • Strategic Customer Engagements Director, APJ

    1 day ago

    Singapore Kong Inc. Full time

    Strategic Customer Engagements Director, APJ Join to apply for the Strategic Customer Engagements Director, APJ role at Kong Inc. Are you ready to power the World's connections? If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly...

  • Head of APJ Sales Engineering

    3 hours ago

    Singapore Datadog Full time $120,000 - $240,000 per year

    Datadog is looking for a visionary Head of Sales Engineering with a strong builder mentality to lead and scale a high-performing team of Commercial & Mid-Market Sales Engineers and regional Sales Engineering leaders across the Asia-Pacific and Japan (APJ) region. This includes supporting Commercial and Mid-Market sales engineering teams across India, ASEAN,...

  • Senior Director Sales Engineering, APJ

    2 hours ago

    Singapore - Singapore (Office) Cohesity Full time $120,000 - $250,000 per year

    Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business,...

  • Customer Success Director

    1 week ago

    Singapore Singapore Full time

    Define and drive adoption of Customer Success Best Practices for the APJ Customer Success team, including Customer Success playbooks, metrics measurement and customer goal-setting. - Build service and solution offerings, including work breakdown structures, and then train/enable partner organizations to handle delivery. - Work with Customer Success...

  • Senior Manager Support Services

    1 week ago

    Singapore AKAMAI TECHNOLOGIES APJ PTE. LTD. Full time

    As a Senior Manager Support Services, you will lead the Asia Pacific, Greater China and Oceania Support team. Provide mission critical technical support for the world’s most trusted and pioneering online customers. Influence the way products are developed and implemented to improve the overall customer experience. Partner with stakeholders in Sales,...