Onboarding Customer Success Manager
20 hours ago
Sales|Singapore|Job ID - POS0850_1Company Description About CyberArk : CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. Job Description As an Onboarding Customer Success Manager at CyberArk, you will own and drive the onboarding journey for a diverse portfolio of customers across the APJ region. Your primary goal is accelerating customers’ time-to-value by establishing measurable success criteria, proactively managing their onboarding milestones, and orchestrating cross-functional teams to ensure a seamless start to their cybersecurity journey. Your efforts will cultivate adoption, drive satisfaction, and lay a strong foundation for future growth opportunities. Key Responsibilities Own the Onboarding Journey: Lead customers through a structured, milestone-driven onboarding process, ensuring they understand the CyberArk solution, its value, and the path to success. Cross-Functional Collaboration: Partner closely with Sales, Professional Services, Support, Sales Engineering, Customer Success Executives, and Renewals to provide consistent and coordinated onboarding experience. Customer Goal Alignment: Work collaboratively with customers to define, document, and translate their business objectives into clear, actionable onboarding milestones. Roles & Responsibilities Mapping: Identify and assign key customer champions, admins, and end-users critical to onboarding success and product adoption. Risk and Escalation Management: Develop and communicate an escalation framework early onboarding to address potential issues or blockers swiftly. Identify Gaps Early: Proactively detect potential roadblocks or readiness gaps and mobilize CyberArk internal resources to drive resolution. Regular Progress Reviews: Conduct scheduled check-ins (monthly/bi-monthly) to monitor onboarding progress, address concerns, and ensure timely value realization. Advocate Enablement: Recommend and support customers in leveraging CyberArk enablement tools such as training programs, community forums, and documentation for self-service learning. Continuous Improvement: Gather customer feedback and contribute insights to enhance the onboarding process and overall customer experience. #LI-ZL1#LI-HYBRID Qualifications 4+ years of relevant experience in Customer Success, Onboarding, Implementation, or a related role within SaaS or technology companies. Demonstrated project management skills or familiarity managing complex onboarding projects. Passionate about customer satisfaction with a strong, proactive problem-solving mindset. Ability to manage multiple simultaneous onboarding engagements effectively. Strong technical aptitude; experience explaining complex software products. Prior hands-on implementation or technical background is a plus. Familiarity with cybersecurity domain concepts such as Identity & Access Management, Windows/Active Directory, and cloud platforms (AWS, Azure, or GCP). Experience using customer success platforms (e.g., Salesforce, Gainsight, ChurnZero, HubSpot). Willingness and availability to travel as needed. #J-18808-Ljbffr
-
Customer Success Manager
4 days ago
Singapore OCTOMATE STAFFING PTE. LTD. Full timeThe Customer Success (GTM) Manager plays a strategic role in driving customer adoption, satisfaction, and growth across the fintech product portfolio. This role bridges the gap between sales, product, and operations, ensuring customers achieve measurable success and long-term value from the company's financial technology solutions.Key Responsibilities...
-
Customer Success Manager
20 hours ago
Singapore OCTOMATE STAFFING PTE. LTD. Full timeThe Customer Success (GTM) Manager plays a strategic role in driving customer adoption, satisfaction, and growth across the fintech product portfolio. This role bridges the gap between sales, product, and operations, ensuring customers achieve measurable success and long-term value from the company’s financial technology solutions. Key Responsibilities...
-
Customer Success Manager
2 weeks ago
Singapore StaffAny Full time**StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...
-
Customer Success Manager
2 weeks ago
Singapore Kegmil Full timeRole Kegmil is seeking an empathetic and client obsessed team member to help customers realize our product’s benefits and value by driving adoption and usage. As our first Customer Success Manager, you will have the opportunity to build the Customer Success team and foundational processes from the ground up. You will be the liaison for onboarding and...
-
Customer Success Manager
1 week ago
Singapore Complexio Full timeOverview Join to apply for the Customer Success Manager role at Complexio . Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and...
-
Customer Success Manager
5 days ago
Singapore Aspire Full timeCustomer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...
-
Customer Success Manager
5 days ago
Singapore OCTOMATE STAFFING PTE. LTD. Full time $90,000 - $120,000 per yearThe Customer Success (GTM) Manager plays a strategic role in driving customer adoption, satisfaction, and growth across the fintech product portfolio. This role bridges the gap between sales, product, and operations, ensuring customers achieve measurable success and long-term value from the company's financial technology solutions.Key...
-
Customer Success Manager
2 weeks ago
Singapore BITDEFENDER APAC PTE. LTD. Full time**Bitdefender** **About the Role**: Bitdefender, the technology leader in the security software industry, is seeking for a Customer Success Manager for the SEA/ANZ market to join it’s rapidly growing the Global CSM Team. The CSM at Bitdefender plays a pivotal non-commercial role centered on maximizing customer satisfaction, retention, and growth. Acting...
-
Customer Success Manager
2 weeks ago
Singapore NUBITEL TECHNOLOGY PTE. LTD. Full time**Job Summary**: We are looking for a **Customer Success Manager**to build strong client relationships, ensuring they get the most out of our solutions. This role focuses on customer satisfaction, retention, and growth. **Key Responsibilities**: - Onboard and support customers in adopting our solutions. - Build strong relationships and understand customer...
-
Customer Success Manager
5 days ago
Singapore Charterhouse Pte Ltd Full timeA unique opportunity to join our client's growing global Customer Success team presents the opportunity to work with businesses spanning the top international firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. The ideal candidate...
