
Customer Success Manager
11 hours ago
Overview
Join to apply for the
Customer Success Manager
role at
Complexio .
Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale. Complexio is redefining enterprise productivity through context-aware, privacy-first automation.
We are seeking a Customer Success Manager to lead strategic relationships with enterprise clients as they adopt and scale our AI-powered automation platform. This role is ideal for someone who can combine project ownership, technical fluency, and customer empathy to help clients realise tangible business value through transformational automation.
Responsibilities
Serve as the primary point of contact for key enterprise clients, ensuring onboarding success and long-term satisfaction
Develop success plans tailored to each client’s environment, industry, and automation maturity
Partner with leadership to drive expansion across departments and business units
Translate Complexio’s technical capabilities into actionable use cases for clients
Help clients interpret model outputs, knowledge graph insights, and automation outcomes
Work with client IT/security teams to support data privacy, access controls, and infrastructure integration
Collaborate with Product and Engineering teams to relay customer feedback and inform roadmap prioritisation
Support pre-sales, solutioning, and onboarding activities for new use cases
Coordinate with Support and DevOps to resolve incidents and ensure uptime for critical automations
Requirements
4+ years in a Customer Success, Implementation, or Technical
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