Associate Account Director/account Director

Headquartered in Singapore and with offices across 18 markets, MIMS is Asia-Pacific’s leading multichannel provider of trusted, quality medical information, medical education, and knowledge services connecting healthcare communities. Our work empowers healthcare professionals to improve patient outcomes by facilitating knowledge exchange and better decision-making.

For over 60 years, MIMS has provided strategic communication solutions to healthcare clients and

communities. With over 16 offices in 12 markets across APAC and with a 250+ strong team, our teams

provide global, regional, or country-focused integrated communication solutions to address the strategic needs of health brands. With over 2 million professional subscribers to its digital platform and print publications, MIMS helps health brands to engage with their target audience by empowering Healthcare Professionals to improve treatment outcomes.

With over 2 million professional subscribers to its digital platform and print publications, and teams in 13 markets, MIMS is Asia’s largest healthcare communications agency. Our teams collaborate with top

pharmaceutical and biotechnology companies, delivering best-in-class MedComms services. We are

seeking an experienced client services professional to lead our Singapore team and drive our business to new heights.

Reporting to the Client Services Director, the Account Manager is responsible for understanding client

needs and proposing innovative multi-channel medical communications solutions as well as proactively managing and delivering projects to achieve the client's objectives and to surpass their expectations. Based upon a strong understanding of clients’ needs and the market, the Account Manager will also contribute to the overall MedComms business growth.

Key Responsibilities
- Alongside Client Services Director, lead Singapore Client Services team to enable the effective

management of client accounts to achieve client and MIMS’ business and financial objectives
- Instigate and lead activities to develop the strategic and tactical direction of key accounts in line

with organic growth expectations
- Develop trusted relationships with key clients and maintain a deep understanding of their needs

to proactively provide tailored and insightful consultancy on strategic Medcomms solutions
- In collaboration with the Client Service Director and cross-functional team leads, ensure systems

and processes are implemented and optimal to ensure efficient delivery to the highest

standards.
- Plan, monitor, and deliver integrated projects that cover: medical publications like manuscripts

and abstracts, medical content delivery, advocacy boards, events (Physical & Hybrid), webinars,

digital solutions, and CME-accredited learning modules, among other programs.
- Maintain a holistic knowledge of the industry to channel new ideas into the team to help

establish MIMS as an industry thought leader
- In collaboration with the Business Managers, support new business development activities to

ensure continued growth of key accounts and securing new business through industry-leading

pitches and proposal development
- Lead, motivate and coach the team/direct reports to exceed client expectations and meet

business/financial targets

Leadership
- Provides effective line management and mentoring and is a role model to direct

reports and peers
- Is perceived as the leader of allocated accounts by clients and colleagues
- Inspires client services and operational teams to excel in operational delivery and

relationship building with clients
- Demonstrates appropriate behaviors and attitudes for others to learn from
- Nurtures key talent
- Solves problems both internally and for clients. Proactive in recommending solutions
- Demonstrates presence using verbal and non-verbal communication. Displays

composure and assurance within the team and with clients
- Ensure that the client satisfaction scores on projects is optimal

Commercial
- Responsible for accurate and timely financial management: recognition of revenue across

accounts
- Responsible for the financial profitability of accounts
- Track budgets and delivery of projects to ensure accurate financial management

Key Requirements
- At least 5 years in a mid-senior client servicing, project management or marketing role in an ethical

healthcare communications agency, ethical pharmaceutical industry or equivalent environment
- A life science degree preferred
- Proven leadership capabilities
- Experience in digital marketing is an added advantage.

Key Behaviours'
- Client engagement mindset
- Motivating and supportive leader
- Team-based account servicing
- Strategic Thinker
- Astute organiser
- Learning agility