Operations & Fulfilment Manager

**Operations & Fulfillment Manager**

Our mission is to provide value and inspiration to our community for an inspired, everyday living through creations with great attention to detail and quality, designed to be used and loved for a long time. KLARRA strives to be a brand that constantly innovates, is technology focused with a seamless and strong omni-channel presence. We strive to grow alongside our community, putting our customers at the forefront and creating thoughtful, meaningful relationships with them.

The KLARRA team is a passionate, motivated, warm and fun-loving family. We’re looking for like-minded and entrepreneurial people to join us to make an impact together. You will be a key part of the management team and are responsible for the brand’s customer experience, to improve operational processes, quality, performance, productivity and efficiency of the organization.

You will be responsible for these areas: Order fulfillment, logistics, e-commerce platform operations, inventory, warehousing and customer service. We’re looking for someone who is able to manage the daily operations efficiently and maintain the operations at optimum cost efficiency. You should be someone who constantly challenges the status quo, seeks to better the customer experience and to improve the overall infrastructure that will help with the growth of the business. You are expected to be meticulous, highly organized, reliable, a problem solver, analytical, proactive, resourceful and one who does not mind getting your hands dirty to get the job done at times.
- Managing daily fulfillment of orders with accuracy, quality checks and within agreed time frame
- Managing daily activities of the warehouse such as inventory system, warehousing of physical stocks and assets, logistics, physical stocks movement, retail stores’ replenishments/withdrawals, quality assurance, space management and shipping
- Responsible for floor productivity and managing team to review and develop plans for productivity and loss prevention
- Managing the demands of the fulfillment team and ensure quality of work and maximize efficiency of workflow
- Strategically and effectively plan staffing and staffing budget based on projected volume of orders
- Actively review, refine and streamline the internal operational processes to achieve best efficiency and effectiveness
- Ensuring continuous improvement in our inventory accuracy across HQ and stores’ warehouses through the use of inventory management system
- Creation of new products SKUs into the backend
- Developing and executing SOPs, Operations manual, templates and responsible for training new hires
- Managing logistics in HQ and logistics for event set ups when needed
- Liaise with other departments for resolutions of customer returns and issues when needed
- Plan, manage and maintain an operating budget that is aligned with the company's cost reduction and expansion goals
- Ad-hoc duties and assignments required by management

**Requirements**:

- Have worked in a relevant field and department for 3-5 years with a strong focus on warehousing, order fulfillment and logistics operations
- Strong organizational skills
- Comfortable with physical work
- Operate with a sense of urgency and has strong attention to details
- A reliable team player who can work independently and proactively with a _can-do _attitude
- Strong communication skills, able to communicate across all departments within the company
- Have a can do attitude and enjoy being challenged beyond the scope of work
- Ability to quickly recognize, diagnose issues and provide solutions to solve for challenges and workflow for the team
- 5-day work week