Corporate Sales, Account Manager

**Corporate Sales, Account Manager**

Digital Rewards

**ABOUT US**

Mooments is a Singapore-based Digital Rewards and eGift Card Technology Solution Provider. We provide Digital Rewards Solutions to help organizations in Southeast Asia digitize their employee engagement, banks and financial institutions (BFSI) increase customer loyalty and acquisition, government clients, and others.

Our eGift Card Platform enables leading retailers to create and manage eGift Cards for distribution through B2C and B2B channels, as well as marketing programs.

Southeast Asia has seen the fastest growth in the Gift Card and Incentive market, which is expected to reach $50 billion by 2026.

Mooments is currently serving more than 150 clients across verticals and growing at a rate of 200% year on year. Leading retailers like Courts, Best Denki, and IKEA use our platform to issue and manage eGift Cards.

Mooments' Digital Rewards offers Rewards solutions to global clients in need of redemption platforms and eGift fulfilment for their employees, partners, or clients all over the world. We work collaboratively with direct clients, Aggregators & Resellers, and Marketing Agencies on loyalty, incentive, and employee engagement programs.

If you want to work in a highly competitive and rewarding environment, Mooments can help you grow, excel, and build a successful career.

**MISSION**

The Account Manager is the main point of contact for client portfolio and oversees the entire client relationship, from onboarding to day-to-day operations.

**Key Responsibilities**

Account Servicing
- Be the face of Mooments for Corporate clients
- Monitor and manage rewards ordering process
- Ensure Clients SLA are monitored and aligned with clients and contracts requirement
- Coordinate escalation processes with Operations and Customer Service
- Responsible for client communication:

- New products and services and catalogue updates
- Customer service supervision & reports
- Quarterly client review with data analysis
- Ad hoc reports or requests
- New quotes and developments
- Escalation of issues to clients
- Facilitate the relationship between vendors and procurement (vendor’s invoices and prepayment)
- Responsible for clients’ accounts financial health, profitability, and revenue development
- In charge of client account receivables and ensuring on time client paymentsPre-Sales Support
- Support business developers with RFP answers
- Share case study & create success stories
- Manage planning and on-boarding process for new clients’ implementation
- Review, prepare and organize account budgets and activity forecastCross-Team Collaboration
- Ensure full coordination with BD, IT / Operations / Finance and Procurement teams to ensure healthy account management process
- Support internal projects (BI, dashboard) by providing quality business requirements to project team
- Identify, assess, and quote clients farming opportunities with all teams before clients’ presentations
- Weekly communication with the Business & Partnership Team in Singapore, as well as assistance withmerchant acquisition and on-boarding for overseas markets
- Assist the Business & Partnership Team in identifying top merchants and partners across verticals byconducting market research and analysis
- Work closely with the Business & Partnership Team to collaborate on and support ad hoc assignedprojects
- Maintain a thorough understanding of all in-house technology, products, and services for merchants

**TEAMS INTERACTIONS**

Account Manager is in frequent contacts with:

- Teams in Singapore, India, Malaysia and others:

- Business Development
- Procurement
- Operations
- Management
- IT
- Finance
- Customer Service
- Other Mooments Business Units covering Rewards Solutions
- Regional Network of suppliers and partners
- Clients & their teams at all levels (Management, Operations, IT, Customer Service)

**THE RIGHT CANDIDATE**
- Preferably 5 years’ experience in Account management. Experience in Loyalty Marketing or Rewards Management a plus
- Experience in managing or working in Digital Solutions Sales (Marketing, Tech, Payments) a plus
- Experience in working in an international environment with cross-functional teams
- Excellent communication skills (oral & written)
- Problem solver, results-oriented, organized, and attention to detail
- Fluent in English. Other languages are a plus (Mandarin and Malay)
- Ambitious, sales-oriented, entrepreneurial spirit
- Proficient in Microsoft Office (Power point & Excel in particular)
- Able to work in flexible hours due to time difference between various Digital Rewards teams and clients
- Team player with the ability to collaborate with various functions in a high-energy, self-motivated, and thrive in a fluid and fast-paced environment
- Strategic thinker with a long-term view of deal-making and partnership development; Experience in partnership and managing accounts is a bonus
- A start-up attitude - highly collaborative and