Customer Service Executive

3 days ago


Singapore NATIONAL VOLUNTEER AND PHILANTHROPY CENTRE Full time

**Overall Job Objectives**:
Reporting to the Operations Lead, the Job Holder shall assist in all operational aspects of Giving.sg to grow informed giving.

**Core Duties And Responsibilities**:

- Maintain accurate and timely records of correspondence with customers in various systems to assist with future follow-up.
- Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
- Stay informed on developments and provide operational support for partnerships.
- Perform User Acceptance testing to ensure solution meets the functional and non-functional requirements
- Documentation of internal and external operation manuals.
- Ability to identify trends and report issues and/or suggest improvements to enhance user experience.
- Assist and support team in fulfilling administrative or any other ad hoc task when required.

**Skills, Competencies & Experience Required**:

- At least 1-year experience in customer service
- Bilingual in English and Mandarin (required to coordinate with Chinese-speaking customers)
- Proficient in Microsoft Outlook, Excel, Word
- Excellent oral and written communication skills
- Must be meticulous, responsible and possesses ability to multitask, high adaptability with positive learning attitude
- Self-motivated and able to work independently with mínimal supervision as well as in a team with all levels of staff


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