Customer Service Executive

16 hours ago

Singapore SFYDRINKS Full time

**Job Description: Customer Service Executive
**Position Overview**:We are seeking a dedicated and dynamic Customer Service Executive to join our team and provide exceptional support to our valued customers. As a Customer Service Executive, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience throughout their interactions with our company. Your role will contribute significantly to maintaining customer satisfaction and building strong, lasting relationships.

**Responsibilities**:

- Provide accurate information about products, services, policies, and procedures to customers.
- Resolve customer issues, concerns, and complaints in a timely and satisfactory manner.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Maintain comprehensive and up-to-date knowledge of company offerings to effectively assist customers.
- Process orders, returns, exchanges, and refunds following established guidelines.
- Collaborate with other departments to address customer needs and ensure seamless communication.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Contribute to the development and improvement of customer service processes and strategies.
- Participate in ongoing training to stay updated on company offerings and customer service best practices.

**Requirements**:

- Bachelor's degree or equivalent work experience in a relevant field.
- Proven work experience in a customer service role or a related position.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving abilities with a focus on finding effective solutions.
- Empathetic and patient demeanor when dealing with customer concerns.
- Ability to handle high-stress situations and maintain composure under pressure.
- Familiarity with customer relationship management (CRM) software and ticketing systems.
- Detail-oriented and organized, with excellent time management skills.
- Adaptability and willingness to learn about new products and services.
- Team player with the ability to collaborate and communicate effectively with colleagues.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Multilingual skills may be a plus, depending on the customer base.
- Positive attitude and a genuine passion for delivering outstanding customer service.

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