Customer Service Executive

11 hours ago

Singapore Harmony New Energy Auto Service (Singapore) Pte. Ltd. Full time

Job Title: Customer Service Executive - BYD/Denza 5.5days works week Location: Ubi Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist in booking appointments for customers. Troubleshoot and resolve customer issues and complaints in a timely manner. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively. Maintain accurate records of customer interactions and transactions using CRM software. Monitor customer satisfaction levels and identify areas for improvement in service delivery. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement. Qualifications High school diploma or equivalent; bachelor’s degree preferred. 2+ years of experience in customer service or related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks effectively. Proficiency in Microsoft Office and CRM software. Knowledge of automotive industry and electric vehicles is a plus. Fluency in multiple languages is an advantage. Benefits Competitive salary commensurate with experience. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for career advancement and professional development. Dynamic and collaborative work environment with a diverse team of professionals. #J-18808-Ljbffr

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