Sales Support Executive

Company Description
**Informa** is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

**Taylor & Francis Group** publishes high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

**Job Description**:
Taylor & Francis is recruiting for a Sales Support Executive in Singapore. The aim of this role is to help improve the sales administration process, customer account records and work processes towards a more automated approach. You will work closely with the Sales Managers on delivering customer satisfaction experience and on growing revenues.

**What we offer in return**:
At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

**SG Benefit**s**:

- An excellent work/life balance with a fantastic, flexible working culture
- 20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday
- 4 paid volunteering days each year
- Paid sick leave of 14 days
- Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
- Employee assistance programme - offering 24/7 well-being support
- Performance bonus
- Share Match - Plan that matches every share purchased with two free shares
- Annual health screening for employee and spouse, optical and medical care

**Location**:

- Flexible working is offered with this role (be that remote, in the office or hybrid), however the ability to attend in-person events or training in Singapore will be required (post-Covid)

**Being ‘you’ at Taylor and Franci**s**:
Help us progress human progress through knowledge As a Sales Support Executive** **you will aid in our mission by...
- Provide administrative support to sales department
- Generate reports that assist in sales analysis and account management processes
- Update vendor and/or customer databases
- Prepare sales materials for vendors and sales when required
- Handle customer inquiries and troubleshoot customer problems
- Pre and Post-sales support functions: Support the sales team by working with internal systems to provide reporting, sales invoices and information on a regular basis; Monitoring and take necessary action for speeding up the renewal process in order to secure the sales revenue
- Data entry as necessary
- Support field based and in-house sales colleagues
- Other tasks as necessary and specific to role

**Qualifications**:
**More about you**:

- Strong administrative skills
- Publishing industry background is strongly preferred
- Proficiency with Word, Power Point and Excel required
- Experience with CRM, SAP software
- Strong organizational skills, ability to multi-task and prioritize work
- Ability to work under pressure and handle multiple priorities and initiate.
- Demonstrate initiative and be self-starting
- Excellent written and verbal skills a must

Additional Information
**_
Training And Professional Development:_**
- We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be._

**_ Interview process:_**

**_Taylor & Francis Group an Informa Business_**

**_ Being Yourself at Taylor & Francis_**
- Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor._