SAP Cloud Success Services Associate, Cloud Success

**What we offer**

**About Cloud Success Services Academy**

SAP’s Customer Success Services’ teams support our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

The SAP Cloud Success Services Academy is a 2-year graduate program to start your career in the Services Customer Success Board Area. This program consists of classroom-based learning with rotation opportunities before settling on one focus area within the business.

Throughout the program you will build the foundations needed for success in the Cloud Success Services Academy's business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business such as consulting, project management, technical and solution support.

**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
- 0-3 years' experience in a professional setting
- Bachelor’s degree, or equivalent tertiary study in computer science or related disciplines
- Team player with ability to work independently and take ownership of assigned tasks
- Are good listeners, empathetic, collaborative, and team-oriented
- Excellent communication skills
- Resourceful self-starters with strong interpersonal skills who are eager learners
- Interested in technology, innovation, and how digital platforms can solve business challenges
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
- Learn and understand the Cloud Success Services business as well as specific cloud SAP products
- 3-6 month rotations with various teams within the business
- Classroom style learning with a mix of technical and soft skill topics
- On the job training with the support of buddies and coaches
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
- Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job
- Fast paced IT and business environment
- Build and maintain relationships with internal and external stakeholders
- Meeting performance requirements at conclusion of each rotation
- Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment
**We are SAP**

**Our inclusion promise**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:318547 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time |