Customer Success Partner Senior Advisor

About the Role We help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Key Responsibilities and Expectations Promote and evangelize the Maintenance Support offerings. Be the first line of support for customers looking for SAP policy based maintenance adjustments. Minimize maintenance at risk (MAR) within the assigned Market Unit. Commercial Management of SAP Programs. Drive Customer Value realization (customer value journey). Ability to comfortably present to both internal and external customers. Support deal execution in the regions as needed, including education of customers’ procurement and legal groups, regarding a Maintenance Contract. Subject Matter Expert for all SAP Extension Policies (Cloud/On‐Prem/Cloud to Cloud). Interact with GM, VPs, AEs, CPs, and customers to position the value of SAP’s Maintenance Solutions supported by value propositions. Educate and enable field sales on Renewals and Commercial Management tools, strategies, and opportunities (AE/SE, etc.). Engage partner support and raise awareness of SAP Maintenance offering. Provide reporting as required to management, and keep CRM accurate and current. Experience & Language Requirements Experience in a business operations role with the ability to influence different stakeholders using strong relationship and communication skills. Cloud subscription contract management experience would be a plus. Services Sales Oriented: ability to diagnose, analyze, and succinctly discuss customer problems, develop urgency to solve those problems, and commit customers to a realistic plan of action that will produce mutually beneficial results. Competitive Selling: extensive experience that allows for a state of preparedness and competitive awareness to maximize competitive advantage in selling through the anticipation of competitive strategies and tactics. Ability to work through multiple SAP commercial software systems. Strong analytical skills with proficiency in Excel and any other reporting tools. Proven ability to organize and prioritize tasks while being process oriented. Communicate clearly both orally and in written form and proven ability to build strong relationships. Education Bachelor’s Degree or equivalent comparable experience. Professional Training & Certification None required. We Win with Inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Background Verification Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Referrals increase your chances of interviewing at SAP by 2×. #J-18808-Ljbffr