Workplace Experience Associate

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**What this job involves**:
Providing Excellent Client Service
You will ensure client satisfaction through successful implementation of services. To do so, you will provide comprehensive and best-in-class management services at our client’s corporate office facilities. You will manage and maintain consistent high-quality service levels in line with SLA’s and KPI’s, with a focus on driving continuous improvement in our client’s workplace.

You will assist in achieving the account’s targets and work with the other team members to meet all key performance indicators. You will be involved in a wide range of activities and responsibilities such as the following:
Vendor and Contract Management
Facilities Operations and Improvements
Financial Management and Savings Initiatives
Human Experience
Customer Service and Client Relationship

Managing Projects
As part of your job is to coordinate with vendors and suppliers, and making sure that they deliver quality work practices according to the contract, and at the right cost. In the grand scheme, you will deliver reception and human experience services in accordance with client requirements, policies and procedures within established deadlines and budgets.

Occupancy Planning
You will conduct space planning to identify efficiency opportunities and drive space occupancy optimization through space data reporting (FMS). You will be responsible to prepare reports, maintenance of accurate employee and floor plan information, meeting with internal departments to manage space requirements, reorganization updates, project move planning etc.

A technical hands on expert

People Person
You demonstrate excellent written and verbal communication skills and have a customer-oriented mind-set and attitude. You also have strong interpersonal skills that translates into being a great team-player with the ability to assume a leadership role and delegate tasks effectively.

Organised and analytical
We’re looking for a self-motivated and quick-thinking team mate who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.