Workplace Experience Manager

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we're merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

**Our Values**:
**Dream big**

—Be visionary, strategic, and open to innovation

**Build great things**

—Work in service of our users, always improving and pushing higher

**Operate as an owner**

—Take responsibility with bold decision-making and bias for action

**Win like a sports team**

—Be trusting and collaborative while empowering others

**Learn and grow fast**

—Never stop learning and iterate fast

**Share our passion**

—Share ideas and practice enthusiasm and joy

**Be user obsessed**

—Empathetic, inquisitive, practical

**About the Team**:
The Workplace Experience team shapes how Goodnotes comes to life beyond the screen. We manage global office operations, design spaces that foster hybrid collaboration, and craft experiences that connect our people. With offices in Hong Kong and our London headquarters, our mission extends beyond managing facilities — we create environments that motivate people to return for face time, collaboration, and productivity. We also care deeply about the remote experience, treating the virtual workspace as an extension of our offices. We lead and manage initiatives such as travel arrangements, office exchange programs, and office-related perks (including meal offerings and travel subsidies) to strengthen connection and belonging across locations. Above all, we aim to cultivate an inclusive and diverse workplace culture — one that values different perspectives and enables everyone to do their best work and genuinely enjoy doing it.

**About the role**:
**Key Responsibilities**:
**Office Setup & Facilities Management**:

- Lead the selection, leasing, and setup of the Singapore office, coordinating with landlords, designers, and contractors.
- Oversee fit-out, procurement, and vendor engagement to deliver a functional, high-quality, and compliant workspace.
- Manage daily facilities operations: front-of-house, maintenance, cleaning, security, and pantry services.
- Build and maintain vendor and supplier relationships, ensuring service quality and cost efficiency.
- Ensure compliance with Singapore workplace health, safety, and building regulations.

**Office Operations**:

- Lead the selection, leasing, and setup of the Singapore office, coordinating with landlords, designers, and contractors.
- Oversee fit-out, procurement, and vendor engagement to deliver a functional, high-quality, and compliant workspace including an in-house kitchen.
- Manage daily facilities operations: front-of-house, maintenance, cleaning, security, and pantry services.
- Build and maintain vendor and supplier relationships, ensuring service quality and cost efficiency.
- Work closely with Group Workplace Experience Lead to hire and manage a team of chefs to deliver in-house catering for daily meals and company events.
- Coordinate with regional Workplace Experience teams to align standards and workflows.
- Ensure compliance with Singapore workplace health, safety, and building regulations.

**People Operations / HR Coordination**:

- Partner closely with HK and London People Operations / HR teams and the Group Compensation & Benefits Specialist to administer local benefits and workplace policies.
- Support basic people operations including onboarding, attendance tracking, and local compliance for both onsite and remote Singapore staff.
- Maintain awareness of Singapore employment laws, CPF, and taxation for benefits and income.
- Serve as the local People Operations / HR liaison for Singapore employees regarding benefits, compliance, and workplace experience.
- Contribute to office-related perks and employee engagement programs such as meal offerings, travel subsidies, and team experiences that promote a positive and inclusive workplace culture.

**Building and Leading the Local Office Team**:

- Recruit, train, and manage Singapore-based admin, facilities, and culinary staff, creating a strong operational foundation for both local and global support functions.
- Provide at least 2 years of demonstrated leadership or people management experience, guiding junior staff and fostering collaboration.
- Create clear workflows, documentation, and service standards for office support, travel coordination, and vendor management.
- Establish a culture of ownership, service excellence, inclusivity, and cross-regional collaboration within the team.

**Budgeting, Compliance & Administration**:

- Work with Group Fiance team and manage office and administrative budgets, including kitchen and catering