Workplace Experience Associate

JLL supports the Whole You, personally and professionally.
Workplace Experience Associate
Work Dynamics - Integrated Facilities Management
**Client Engagement**:

- Work alongside with Authority and Community Manager (CM) to plan, communicate and executive events to meet the Authority’s objective and goals
- Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees
- Engage with all guests, employees and key stakeholders
- To develop creative, engaging and original contents, campaigns, initiatives, and programs to create a flexible, sustainable, productive and joyful workplace
- Evaluate events based on attendance, satisfaction, and impact to ensure they remain relevant and continue to deliver value to our employee community and report statistics and data back to Community Manager
- Assist Community Manager and ESG Ambassador to curate and gather participation in new outreach opportunities to increase awareness in green and sustainability efforts in Authority premise (e.g., reduce waste, improve recycling, save energy and water, etc.)
- Support and guide Authority’s employee community on how to use the amenities to help them maximise their productivity in the workplace
- Any other marketing, event management, public relations tasks as and when required by the Authority
- Assist to manage Smart Locker follow-ups and replenishment tracking
- Assist Authority to create posters and signages using approved templates

**Employee Engagement & Event Management**:

- Create a ‘WOW’ moment for all guests and employees upon their arrival to the office
- Contribute ideas for the HX Calendar
- Support in office decorations for festive occasions
- Help plan and execute monthly calendar events
- Assist in updating Video Wall and Product TV content
- Help select Safety Moment topics for Video Wall updates

**Miscellaneous**:

- Support the Community Manager with other operations and implementations as and when required
- Update the JLL Improvement Work Tracker and to report back the statistics as and when required
- Manage snacks and beverage inventory management
- Managing the forgotten locker for valuable items

Qualifications and Experience
- 2-3 years’ experience in Hospitality and/or Tourism sector or related professional area / Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management
- Degree/Diploma from an accredited institute
- Exceptional customer service skills and professionalism with a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Ability to work independently - strong prioritization and time management skills
- Ability to work with diverse teams - lead by example; respectful, cooperative, accountable
- Excellent verbal and written communication skills with the ability to communicate professionally
- Excellent organizational skills and process management
- Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
- Proven experience in a customer service environment

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.