IT Service Delivery Manager

5 days ago

Singapore ONE SEVEN CONSULTING PTE. LTD. Full time

We are looking for a skilled and proactive IT Service Delivery professional to support the execution and continual improvement of IT services across the organization. This role focuses on delivering high-quality service operations, enhancing service performance, and ensuring alignment between IT solutions and business needs.

**Responsibilities**:

- **Service Execution & Delivery -**Support the delivery of both regional and global IT services in line with operational standards and business expectations. Ensure timely response to service issues, escalations, and requests.
- **Service Planning & Coordination -**Coordinate activities related to service operations, lifecycle planning, and technology rollouts. Align with project timelines, business priorities, and defined service levels.
- **Operational Process Management -**Participate in core IT service management processes such as incident, change, and problem management. Help ensure proper documentation, tracking, and continuous process compliance.
- **Continuous Improvement -**Identify and recommend opportunities to enhance service performance and customer satisfaction. Collaborate with teams to implement solutions that improve delivery outcomes or reduce recurring issues.
- **Stakeholder & Vendor Liaison -**Act as a key interface between IT and business users, understanding pain points and expectations. Collaborate with third-party providers and vendors to resolve service issues or coordinate service enhancements.
- **Financial Awareness -**Support budget tracking and financial reporting for the services under your scope. Contribute to cost optimization efforts by identifying potential savings or inefficiencies.

**Requirement**:

- Practical knowledge of ITIL frameworks and service delivery models
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
- Familiarity with LEAN or continuous improvement methodologies is a plus
- Strong organizational and communication skills
- Bachelor's degree (or equivalent experience)
- 5+ years of experience in IT service delivery, support operations, or infrastructure servicesCustomer-focused mindset with attention to service quality and detail

Eline Poh Qiao Ying

EA License No.: 23S2032 | R2198980

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