Customer Service Executive

3 hours ago

Kallang, Singapore O.C. Tanner Full time

O.C. Tanner helps organisations accomplish and appreciate great work. Thousands of our clients globally use our cloud-based technology, tools, awards, and education services to engage talent, increase performance, drive goals, and create experiences that fuel the human spirit. We help people all over the world thrive at work.

Due to an internal secondment, we have a great opportunity for a customer-oriented individual to join our Customer Service team in a 10 month contract role (full-time hours). In this role, you will be responsible for delivering exceptional and professional customer service to members, clients and internal customers. Being able to identify, respond and satisfy customer needs in a timely, responsive and service-oriented manner is crucial.

Key activities for this position include:

- Answering inbound Customer Service queries within agreed SLAs for O.C. Tanner customers across the Asia Pacific region;
- Handle customer complaints according to the company's policy, procedures and standards;
- Provide feedback within the Customer Service team on customer experience;
- Learning details of specific client reward programs and SLAs;
- Learning platform-specific technology and interacting with relevant digital systems;
- Interacting and developing internal business processes and engagement models;
- Contributing towards program goals and KPIs;
- Assisting with client presentations, creation of program reports, and other relevant administration and support tasks as required;
- Working alongside a passionate Customer Service team, and fostering effective business relationships with other departments internally.
- Attention to detail and a strong operational focus;
- The ability to work under pressure and achieve deadlines;
- Excellent written and verbal communication skills in both English and Mandarin to be able to effectively liaise with our Asia Pacific clients;
- A commitment to thorough documentation of procedures;
- Be a lateral thinker with a demonstrated ability to problem solve;
- Excellent prioritisation skills;
- Experience working in a customer service or administration role, with a focus on teamwork and collaboration to achieve common objectives.

What’s on offer?
- Hybrid working arrangements.
- A competitive salary package.
- Professional development opportunities, including access to LinkedIn Learning.
- A warm culture of recognition and celebration.
- A company that actively supports its communities.

**Job Types**: Full-time, Contract
Contract length: 10 months

**Salary**: $3,500.00 - $3,900.00 per month

**Benefits**:

- Dental insurance
- Employee assistance programme
- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Health insurance

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