Merchant Success

3 days ago

Singapore Qlub Full time

**About qlub**

At qlub, we’re revolutionizing payments and the dining experience for restaurants. Our contactless platform lets guests view menus, split and pay their bills, and tip their favourite restaurants in just seconds—all from their phones. We help restaurants focus on what matters most: delivering great food and service, while we handle the billing and payment process.

**About the Role**

We are seeking a proactive and enthusiastic Merchant Success & Operations Intern to join our fast-growing team at qlub Singapore. As an intern, you will play an important role in supporting our merchant onboarding process and daily operations, while gaining hands-on experience in the dynamic world of Paytech and F&B technology.

**Responsibilities**
- Support the operational onboarding process for new F&B merchants onto the qlub platform
- Assist in organizing and coordinating training sessions for merchants to ensure they can fully utilize qlub’s services
- Help build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform
- Work closely with the operations and product teams to provide feedback and support improvements to our services
- Assist with monitoring platform integrations and reporting on merchant usage
- Conduct research and support the team with ad hoc tasks, such as preparing reports and analysing industry trends
- Provide administrative support to the Merchant Success & Operations team as needed

**Requirements**:

- Currently pursuing a degree or diploma in Business, Operations, Hospitality, or a related field
- Passionate about technology, startups, and the F&B industry
- Strong problem-solving and critical thinking skills
- Great communicator with the ability to work with both internal teams and external partners
- Eager to learn, hands-on, and willing to take on new challenges
- Organized, detail-oriented, and able to multitask in a fast-paced environment

**Why Join Us?**
- Get first-hand experience in a fast-moving, early-stage startup
- Learn how technology is transforming the restaurant industry
- Work alongside a global team of passionate and driven individuals
- Opportunity to make a real impact and contribute to the growth of qlub
- Flexible internship arrangements

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