GRIT Trainee, Merchant Success Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Singapore Operations team drives business growth for Grab Singapore, aligning with Grab's vision through strategic programmes. Within this, the Merchant Operations team advocates for merchant-partners, advocating for enhanced experiences and success. Collaborating across business products and departments, we integrate hyperlocal nuances, improve journeys, and support growth while ensuring cost efficiency.

Get to Know the Role

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

You will support the Merchant Operations team. You will gain hands-on experience in onboarding restaurants, delivering impactful training, and providing critical operational support to ensure seamless restaurant operations.

You will experience end-to-end restaurant enablement, providing you with strategic operational skills to contribute to restaurant success

The Critical Tasks You Will Perform

• You will partner with restaurants to understand their operations, tailoring system configurations to maximise efficiency and revenue
• You will develop a sustainable training framework and content library, enhance scalable, easy-to-use materials
• You will design and deliver training programmes that equip restaurant managers and staff to use platform features and run efficient operations
• You will provide occasional on-ground support during critical service periods for key restaurant partners as part of onboarding & training, ensuring smooth adoption
• You will serve as the contact for urgent operational issues, quickly resolving or escalating critical errors and configuration blockers to minimise downtime or disruption
• You will gather and analyse partner feedback and operational data to identify gaps and opportunities, translating them into actionable insights that guide process improvements or shape platform features
• You will collaborate cross-functionally with Product, Operations, and Commercial teams to operationalize strategic ideas that improves partner experience and drive business outcomes

Qualifications

What Essential Skills You Will Need

• You are a fresh graduate in Business, Hospitality, Operations, Communications, or a related field
• You have strong communication and problem-solving skills, and enjoy working with people
• You are organized, adaptable, and collaborative, with a passion for improving processes
• You have a learning mindset and are eager to build your expertise in F&B operations, digital platforms, and customer success

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique