Presales Solution Architect

**1. KEY DELIVERABLES AND RESPONSIBILITIES**
- Collaborate across delivery and divisions to stay current on SmartOSC’s evolving service offerings, ensuring a thorough understanding of what we can bring to the market.
- Maintain a pulse on industry trends in sectors like retail, healthcare, mining, banking, and startups, translating insights into solution offerings that address current market needs.
- Work closely with local sales teams to identify and explore opportunities within existing client accounts.
- Engage with clients to understand their technical and business requirements in depth, from initial meetings and opportunity discussions through to RFPs, RFQs, or inbound inquiries.
- Lead initial client meetings to generate opportunities, deeply understanding the problems they aim to solve and recommending SmartOSC’s best-fit solutions.
- Lead proposal development by crafting content that addresses client needs and reflects the unique value SmartOSC can deliver, ensuring proposals are comprehensive, competitive, and aligned with client requirements.
- Work alongside the delivery teams to structure programs that break down complex problems into achievable solutions, facilitating effective estimation and planning.
- Build productive, long-term relationships with clients, providing ongoing consulting support during delivery, assisting with root cause analysis, and building rapport to address any project challenges.
- Serve as an advisor to clients throughout the project lifecycle, helping them navigate issues and ensuring delivery excellence.
- Actively engage within the SmartOSC partner community, staying informed of developments within partner solutions and incorporating this knowledge into client engagements.

**2. REQUIREMENTS**
- Minimum of 8 years in IT services with experience in the digital implementation space.
- Strong understanding of software development processes, platform implementation, and digital ecosystems, particularly with e-commerce or banking, fintech, or data/AI
- Proven track record in client-facing roles with expertise in gathering and analyzing technical and business requirements.
- Demonstrated success in developing proposals, commercial and technical documentation, and solution recommendations that meet client needs with precision and value.
- Excellent communication skills, with a focus on empathy, cultural awareness, and the ability to build rapport across onshore and offshore teams.
- Strong relationship-building skills, fostering collaboration with colleagues and clients, and keeping all stakeholders updated on project activities.
- Ability to lead and coordinate internal teams, bringing together diverse perspectives to reach a consensus on feasible, timely, and cost-effective solutions.
- Skilled at logically breaking down complex problems into simpler components for estimation and planning.
- Proven cross-cultural experience in an onshore-offshore environment, with a background in solutions design for diverse industries, from retail to finance. Preferably from an agency background

**3. BENEFITS**
- At SmartOSC, we offer the best to your values_
- Attractive salary package: up to **SGD 15,000/month**
- Hybrid working model
- Performance review twice a year
- Heath Insurance, Annual Leave, CPF contribution
- Professional development assistance
- Travel reimbursement

Pay: Up to $15,000.00 per month

**Benefits**:

- Additional leave
- Employee assistance programme
- Flexible schedule
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Retention bonus

Work Location: In person