Online- Call Centre Consultant

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Senior/Patient Service Associate, Call Centre Job Category: Ancillary Job Description: You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms. Requirements: GCE ‘N’ Level / GCE...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Responsibilities**: - Assist customers in navigating respective...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...

**Responsibilities**: - Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services. - Manage all dial in booking and WhatsApp/online scheduling. - Schedule appointments and manage patient records accurately. - Address patient’s concerns with empathy - Collaborate with medical staff to resolve issues...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

Due to expansion locally, we are looking for **Call Consultants **to be part of our growth here in Singapore: **Responsibilities**: - Responsible for individual KPI - Perform call consultation and secure appointments with prospects - Achieve monthly targets - Engage and establish relationship with prospects from daily assigned pool of leads - Maintain a...

**Call Centre Executive** - 1 year direct contract - Work location: Central - **Working hours: Shift work, weekend work required, 8.00am - 5.30pm / 8.30am - 6.00pm, off on PH**: - Multiple headcount available **Our Client** - Transportation services company **The Opportunity** - Understand customer's needs and provide quick, accurate and satisfactory...

We are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. **Responsibilities**: - To attend to customers’ phone enquiries and calls deployment. - To provide service reservations. - To coordinate breakdown site services for customers. - To...