Call Centre Executive

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Call Centre Agent (General Enquiries Hotline)Job Category: Ancillary Posting Date: 25 Mar 2025The Job You will support the Call Centre Department in answering and managing calls, faxes, and emails from members of the public, patients, staff from other government...

**StarMed** is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices **Roles & Responsibilities** - Provide accurate and timely information - Preparation of documents and reports - Performing administrative duties and any other duties as...

Operation Executive (Call Centre Environment)Manage and oversee the daily operations of the project, ensuring efficient and effective service delivery for both calls and written correspondence. Monitor performance based on KPIs and provide Project with daily and periodic call and case performance reports, including any ad-hoc reports as required. Ensure the...

Customer Service Executive (Call Centre)Job Responsibilities Manage cases with the "Assist First, Verify Later" approach. Provide exceptional service with a professional attitude. Understand key clients' Operations and Billings Procedures. Coordinate cases efficiently and cost‐effectively. Move cases forward in the best interests of members and clients....

SingHealth Polyclinics **Patient Service Associate Executive (Call Centre)**: - Job Category: Ancillary - Posting Date: 18 Dec 2024 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop...