Call Centre Associate

Senior/Patient Service Associate, Call Centre Job Category: Ancillary Job Description: You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms. Requirements: GCE ‘N’ Level / GCE...

**Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $1,500 - $3,000 Per Month**Date Posted** - 1 day agoAdditional Details **Job ID** - 118049**Job Views** - 1Roles & Responsibilities **Requirements**: - GCE 'O'/'N' Level or Certificate in Office Skills/Business Studies (COS/CBS) - Pleasant disposition with good communication...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: National Heart Centre of Singapore Pte Ltd Patient Service Associate, Call Centre (Temp)Job Category: Ancillary Posting Date: 17 Oct 2025You play a vital role in providing personalised service to patients and the public by...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Senior/Patient Service Associate, Call Centre Shared Services (Contract)Job Category: Administration Posting Date: 20 Sept 2025Responsibilities You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other...

SingHealth Polyclinics **Senior / Patient Service Associate (Call Centre)**: - Job Category: Ancillary - Posting Date: 15 Jan 2025 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

SingHealth Polyclinics **Patient Service Associate Executive (Call Centre)**: - Job Category: Ancillary - Posting Date: 18 Dec 2024 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop...

SingHealth Polyclinics**Patient Service Associate Executive (Call Centre)**: - Job Category: Ancillary- Posting Date: 6 Sep 2024You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...