Senior Executive, Order Management

**Location: Tukang, Singapore (West)**
- Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. _

A new opportunity has arisen for a skilled **Executive / Senior Executive, Service Order Management**like you, to bring expertise and operational excellence to our team.

As part of the **Reman, Overhaul/Repair Order + Core Management Team (ROA)**at **Rolls-Royce Solutions Asia**, you will play a critical role in driving after-sales success by managing service orders and coordinating with internal teams and external partners to ensure efficient and timely service execution. This role will directly support our revenue growth strategy through improved customer experience and operational efficiency.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

**Key Accountabilities**
- Work closely with the Service Sales team to identify business opportunities and propose marketing strategies to improve competitiveness and project success.
- Perform full order management for Reman Engines Sales and Service Repair Orders, ensuring timely delivery and completion.
- Coordinate parts requirements via SAP with the Parts, Technical & Material Planning Team and Warehouse Distribution team to meet job schedules.
- Raise purchase requisitions for third-party services and follow up with vendors for timely return of parts sent for external repair.
- Proactively engage with key customers and provide tailored solutions aligned with both client and company expectations.
- Maintain the Service Sales database and generate monthly reports capturing cost, profit/loss, and order performance.
- Contribute to revenue growth by optimising resource utilisation and improving operational processes.
- Support cost-saving initiatives and promote operational efficiency across the department.
- Comply with WSHA safety regulations and company WHS Committee risk assessment guidelines, especially when working at customer premises or on-site.

**Qualifications**
- Degree / Diploma / GCE ‘A’ Level or equivalent with at least **5 years of experience**in service sales or order management.
- Experience in **reverse logistics**and **parts sales**will be advantageous.
- Experience using the **SAP system**is required.
- Familiarity with **shipping coordination, freight forwarding**, and understanding **L/C (Letter of Credit)**compliance terms is a plus.
- Strong communication skills (written and verbal), a proactive approach, and the ability to work well in a team environment.

**Why Join US?**

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

**Pioneer optimum performance**

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

**Our People are our Power**

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorization.

**Job Category**:
Customer Account Management

**Posting Date**:
06 May 2025; 00:05