Order Management Executive

3 days ago


Singapore HISENSE Full time $60,000 - $120,000 per year

Overview

Hisense Singapore is hiring an Order Management Executive to drive accurate order processing, timely delivery, and clean inventory/financial handoffs. You'll sit within Supply Chain & Quality Management and work closely with Customer Service/Aftersales, Logistics/Warehouse (3PL), Finance, and Sales to support end-to-end order-to-cash. The successful candidate will gain comprehensive exposure to our business operations in Singapore and support the entire end-to-end supply chain within the country.

Reports to: Supply Chain Manager

Key Responsibilities

1. Order Processing & Allocation

  • Create and maintain sales orders and delivery notes in SAP; ensure order details align with approved quotations/promotions and customer requirements.
  • Allocate orders from clients to delivery team; coordinate with Customer Service and Logistics for on-time, in-full (OTIF/DIFOT) execution.
  • Maintain order status, update ETAs, and communicate changes via email to Sales and customers.
  • Process returns/exchanges order and warranty replacements; coordinate with Quality/Aftersales (RMA flows) and update SAP accordingly.

2. Communication & Cross-Functional Coordination

  • Coordinate day-to-day with Warehouse, Delivery, Finance, Sales, and Customer Service using SAP and email as primary tools.
  • Proactively surface risks (stock constraints, delivery delays, documentation gaps) with proposed solutions.

3. Inventory & Warehouse Coordination

  • Work with the 3PL to keep system stock aligned to physical (cycle counts, GR/GI timing, stock transfers, blocked/damaged goods, ostponed orders).
  • Track backorders/substitutions during constraints and recommend recovery plans.

4. Documentation, POD, Invoicing & Collections Support

  • Gather, validate, and archive Proof of Delivery (POD) (hardcopy/e-POD) from delivery teams; ensure completeness (signatures/stamps, delivery date, item/qty).
  • Track POD and invoice statuses, maintain a clear filing/indexing system (naming conventions, dating), and follow up to support timely collections.
  • Compile and share billing/collection packs (e.g., invoice, delivery note, POD, any required acknowledgments) with Finance and send to clients/retailers.

5. Reporting & Continuous Improvement

  • Build weekly dashboards (orders, OTIF/DIFOT, backlog, cancellations, returns, POD/invoice status).
  • Analyse root causes (stockouts, pick errors, pricing mismatches) and drive fixes.
  • Use Excel/automation (Power Query, Power Automate, or VBA) to streamline workflows.
  • Additional Duties: Perform other duties as assigned by team leaders to support the overall objectives of the supply chain department.

Minimum Requirements

  • Education: Diploma/Bachelor's in Supply Chain, Logistics, Business, or related.
  • Experience: 2–4 years in order management/sales admin/operations in consumer electronics, appliances, or similar retail/e-commerce environments. 3PL coordination and last-mile delivery scheduling exposure.
  • Systems: Hands-on with SAP ERP ; comfortable working primarily through SAP and email with partners.
  • Excel: Strong—Pivot Tables, XLOOKUP, basic data modelling;
  • Coordination: Clear communicator with urgency and follow-through across Sales, 3PL, Finance, and Customer Service.
  • Languages: English & Chinese (written/spoken) to liaise with regional suppliers and local partners.
  • Detail-first, data-driven, calm under pressure during peaks and launches.
  • Customer-centric mindset with proactive risk escalation and solutions.

  • Accounts Executive

    2 weeks ago


    Singapore EXECUTIVE SHIP MANAGEMENT PTE LTD Full time

    **ACCOUNTS EXECUTIVE** Executive Ship Management (ESM) is a premier ship management company preferred by the industry leaders for our superior professional expertise and bespoke services to discerning shipowner. **What we offer** The Executive Group is poised to lead the maritime services industry by driving innovations and creating strategic value for...


  • Singapore DEUTZ Asia Pacific Full time

    We are following a hybrid work model with 3 days per week working from the office and 2 days per week working from home. Overview DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional...


  • Singapore Skillsforce Management Consultancy Pte Ltd Full time

    **Role : Order Fulfilment and Customer Service Executive** **Primary Responsibilities: -** - Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical - Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party...


  • Singapore Rolls-Royce Full time

    Overview Executive / Senior Executive, Order Management – Join to apply for the Executive / Senior Executive, Order Management role at Rolls-Royce . Location: Tukang, Singapore (West) Only candidates with the legal right to work in Singapore will be considered. Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to...


  • Singapore Hays Full time

    **Your new company** My client is an established global company providing vehicle services. As an innovative leader in this industry, their team is always growing and they are looking for an Order Management Executive to join the team! Located in the west. **Your new role** - Act as the key contact for customers to provide efficient services to meet their...


  • Singapore TOSS-EX PR PTE. LTD. Full time

    **Key Responsibilities** - **Order & Invoice Management** - Coordinate order processing with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance. - Manage end-to-end order treatment process from purchase order (PO) receipt to invoicing. - Ensure accurate order booking in Oracle, maintain tracking lists, and follow up on projects...


  • Singapore ANR TECHNOLOGIES PTE. LTD. Full time

    **Company Information** Founded in June 2016, ANR Technologies Pte Ltd specializes in sourcing and providing specialty chemicals, biological reagents, lab consumables, lab equipment, customized experiment setups, and sample characterization and certification services. Our clients and customers range from the Research and Development (R&D) to manufacturing...


  • Singapore EXECUTIVE SHIP MANAGEMENT PTE LTD Full time

    Executive Ship Management (ESM) is a premier ship management company preferred by the industry leaders for our superior professional expertise and bespoke services to discerning shipowner. ESM is part of Executive Group, an ensemble of seven maritime service providers, headquartered in Singapore with offices in 11 cities around the world. Group services...


  • Singapore Toss-Ex Pte Ltd Full time $80,000 - $120,000 per year

    Key ResponsibilitiesOrder & Invoice ManagementCoordinate order processing with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance.Manage end-to-end order treatment process from purchase order (PO) receipt to invoicing.Ensure accurate order booking in Oracle, maintain tracking lists, and follow up on projects until invoicing...


  • Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    **Your role** The role will review sales for APAC Colocation Quotes and generate executable service orders. He/she will act as a single point of contact for order processing and provide feedback to all departments regarding such in order to facilitate efficiency. **What you’ll do** - Manage revenue bookings for all APAC service orders. - Report to...