Order Management Executive

7 days ago

Singapore HISENSE Full time $60,000 - $120,000 per year

Overview

Hisense Singapore is hiring an Order Management Executive to drive accurate order processing, timely delivery, and clean inventory/financial handoffs. You'll sit within Supply Chain & Quality Management and work closely with Customer Service/Aftersales, Logistics/Warehouse (3PL), Finance, and Sales to support end-to-end order-to-cash. The successful candidate will gain comprehensive exposure to our business operations in Singapore and support the entire end-to-end supply chain within the country.

Reports to: Supply Chain Manager

Key Responsibilities

1. Order Processing & Allocation

  • Create and maintain sales orders and delivery notes in SAP; ensure order details align with approved quotations/promotions and customer requirements.
  • Allocate orders from clients to delivery team; coordinate with Customer Service and Logistics for on-time, in-full (OTIF/DIFOT) execution.
  • Maintain order status, update ETAs, and communicate changes via email to Sales and customers.
  • Process returns/exchanges order and warranty replacements; coordinate with Quality/Aftersales (RMA flows) and update SAP accordingly.

2. Communication & Cross-Functional Coordination

  • Coordinate day-to-day with Warehouse, Delivery, Finance, Sales, and Customer Service using SAP and email as primary tools.
  • Proactively surface risks (stock constraints, delivery delays, documentation gaps) with proposed solutions.

3. Inventory & Warehouse Coordination

  • Work with the 3PL to keep system stock aligned to physical (cycle counts, GR/GI timing, stock transfers, blocked/damaged goods, ostponed orders).
  • Track backorders/substitutions during constraints and recommend recovery plans.

4. Documentation, POD, Invoicing & Collections Support

  • Gather, validate, and archive Proof of Delivery (POD) (hardcopy/e-POD) from delivery teams; ensure completeness (signatures/stamps, delivery date, item/qty).
  • Track POD and invoice statuses, maintain a clear filing/indexing system (naming conventions, dating), and follow up to support timely collections.
  • Compile and share billing/collection packs (e.g., invoice, delivery note, POD, any required acknowledgments) with Finance and send to clients/retailers.

5. Reporting & Continuous Improvement

  • Build weekly dashboards (orders, OTIF/DIFOT, backlog, cancellations, returns, POD/invoice status).
  • Analyse root causes (stockouts, pick errors, pricing mismatches) and drive fixes.
  • Use Excel/automation (Power Query, Power Automate, or VBA) to streamline workflows.
  • Additional Duties: Perform other duties as assigned by team leaders to support the overall objectives of the supply chain department.

Minimum Requirements

  • Education: Diploma/Bachelor's in Supply Chain, Logistics, Business, or related.
  • Experience: 2–4 years in order management/sales admin/operations in consumer electronics, appliances, or similar retail/e-commerce environments. 3PL coordination and last-mile delivery scheduling exposure.
  • Systems: Hands-on with SAP ERP ; comfortable working primarily through SAP and email with partners.
  • Excel: Strong—Pivot Tables, XLOOKUP, basic data modelling;
  • Coordination: Clear communicator with urgency and follow-through across Sales, 3PL, Finance, and Customer Service.
  • Languages: English & Chinese (written/spoken) to liaise with regional suppliers and local partners.
  • Detail-first, data-driven, calm under pressure during peaks and launches.
  • Customer-centric mindset with proactive risk escalation and solutions.

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