Order Management Executive

1 week ago

Singapore Toss-Ex Pte Ltd Full time $80,000 - $120,000 per year

Key Responsibilities

  • Order & Invoice Management
  • Coordinate order processing with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance.
  • Manage end-to-end order treatment process from purchase order (PO) receipt to invoicing.
  • Ensure accurate order booking in Oracle, maintain tracking lists, and follow up on projects until invoicing completion.
  • Generate orders, invoices, and process credit notes in a timely manner.
  • Project & Financial Support
  • Organize project kick-off (Engagement Review) meetings upon PO reception with relevant stakeholders.
  • Support financial controllers with quarterly PO booking consolidation and monthly billing data checks.
  • Assist in tracking transaction fee orders and maintaining accurate financial documentation.
  • Support credit management on overdue payments in collaboration with Sales and Finance teams.
  • Administrative & Cross-Team Collaboration
  • Maintain proper documentation and ensure storage in shared folders.
  • Arrange courier services for invoicing documents and ensure compliance with internal processes.
  • Collaborate with cross-functional teams/business units to streamline order management processes.
  • Provide additional administrative support as required by supervisors.

Scope

  • Coverage: Asia Region
  • Primary interface: Sales, Finance, and Project Management teams

Qualifications

Education & Experience

  • Diploma or higher qualification.
  • Minimum 2 years' relevant experience in backend customer service, order management, or sales administration.

Skills

  • Strong knowledge of sales administration and logistics (e.g., Letter of Credit, Payment Terms, Customs rules).
  • IT-literate with proficiency in Microsoft Office Suite (advanced Excel & PowerPoint required).
  • Familiarity with Oracle and Microsoft Dynamics is an advantage.

Personal Attributes

  • Strong customer service orientation with a proactive, positive attitude.
  • Detail-oriented, rigorous, and able to work under pressure.
  • Comfortable working within complex administrative structures.
  • Strong interpersonal and intercultural communication skills.
  • Collaborative team player with adaptability across diverse functions.

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