Network Partner Relationship Manager, Multinational

**AIG Network Partner Performance & Relationship Manager**

**Who we are**

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

**Get to know the business**

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

**Multinational**

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

**Role Summary**
- complete market and opportunity assessment, AIG Network Partner evaluation, selection and engagement with regular and refreshed capture of related intelligence & insights.
- deliver targeted local Service Delivery and Client Experience, by transaction and across assigned portfolio
- drive performance management /improvement and optimization in order to defend, develop and differentiate AIG’s Global Network capabilities in support of AIG’s Multinational Value Proposition.

**About the role**

**What you need to know**:
The role reports to the Global Head of Multinational Network Strategy & Partnerships.

Key responsibilities for the role, across each and all assigned territories/partnerships include:

- ** Service Delivery** - meet or exceed agreed policy & portfolio performance targets**:

- Proactively manage renewal portfolios and new placements, providing pre bind assistance and ensuring both AIG’s Producing Offices & Network Partners engage, communicate & collaborate to:

- support the renewal and/or new program design process with territory specific technical input, including attendance at pre-renewal and Stewardship meetings if/as appropriate.
- understand and overcome any obstacles for timely and successful delivery of service and enhanced experience to clients.
- Promote & support Network Partner engagement with local clients & /or brokers to deliver targeted local client experience and resolve service delivery issues and/or escalations at the earliest opportunity, providing feedback on related experience/learnings for systemic improvement
- Actively engage and collaborate with the Global Network Partner Operations & Performance Manager, Regional Service Delivery Managers, AIG Producing Offices (underwriters, multinational, distribution, claims, collections, risk and/or other colleagues if/as needed) to resolve service delivery issues in alignment with MN Escalation Protocol, providing feedback on related experience/learnings for systemic improvement
- Continuously partner with the Global Network Partner Operations & Performance Manager, Regional Service Delivery Managers, Field Operations, AIG Home Office Collections, Claims, Accenture, AIG Producing Office’s (underwriters, multinational, distribution, claims, collections, risk, NP Champion’s and/or other colleagues if/as needed) to drive:

- improved Network Partner & E2E MN Service metrics
- reduced rework
- optimized use of designated tools & technology (incl MN Xchange)
- enhanced reconciliations, collections & remittance/export of funds
- ** Reinsurance & other partner specific agreements**:

- ** Product Wordings** - partner with Global MN Product Leads to localize, agree and maintain AIG approved Network Partner local product capability, wordings and endorsements aligned to AIG Product appetite and underwriting guidelines and AIG Multinational requirements.
- ** Performance Management