Asia Multinational Claims Manager

5 days ago

Singapore Chubb INA Holdings Inc. Full time

The Asia Multinational Claims Manager and Longtail Specialist is accountable to the APAC Financial Lines, Casualty and Multinational Claims Manager for the following result areas:
Claims Service

Claims Quality

Multinational and Major Account business growth

Broker Engagement and Stakeholder Management

Professional Self Development

Provide oversight and technical support to Greater China and as needed across APAC Longtail

**MAJOR DUTIES AND RESPONSIBILITIES**:
Multinational Claims client relationship management

Support Underwriters, Global Client Executives, and Asian Country Claims managers acquire and retain profitable, multinational accounts.

Act as or effectively delegate Claims’ single point of contact for key major account and multinational clients.

Ensure that multinational clients’ claims service needs are fully met.

Attend client claims stewardship meetings.

Monitor claims service performance both at account and portfolio level.

Provide marketing support.

Supporting Asia Client Advisory Board activities.

Develop, agree, and document claims service protocols at account level.

Multinational program implementation and maintenance

Support successful multinational program implementation and service delivery.

Support producing offices implement and maintain complex multinational programs.

Act as Asia’s point of contact for inbound Claims questions from other COG regions and/or Chubb NA implementing new insurance programs.

Act as reviewer of all non-standard Claims Bulletins on MAX.

Where required, support in-country teams to prepare and collate loss reports.

Collaborate with Global Services and Network Partner Management teams in Asia to improve data quality and customer experience for multinational clients.

Multinational Claims service delivery

Point of contact for COG regions and Chubb USA for all service level escalations.

Attending Multinational Claims Group meetings as Asia delegate.

Providing project management support on all central COG team projects and initiatives.

Oversight and technical support to Greater China and as needed across APAC Longtail

Provide Financial Lines Regional oversight and technical support of China, Taiwan and Hong Kong within $2.5m.

Provide other support to Longtail lines as required including implementation of Digital claims solutions and process enhancements.

**Qualifications**:
Education

Diploma or Degree qualification or equivalent;
Years of experience

Minimum 5 years’ experience handling Multinational insurance claims.

Minimum 5 years’ experience in handling/supervising Longtail Claims, preferably with experience in Greater China.

Knowledge, skills and abilities

Strong analytical skills and attention to detail.

Has the flair to work in a people-oriented environment dealing with clients, brokers and intermediaries.

Customer focused, with excellent problem-solving skills.

Strong communicator with effective negotiation skills.

  • Regional Multinational Client Manager, Asia

    1 week ago

    Singapore Marsh Full time

    **Regional Multinational Client Manager, Asia** **What can you expect?** The core objective of this role is to manage a major Key Multinational Account for the organization which will be managed from within the Asia region. There will be a focus on both retention and expansion of this existing client as well as acquisition of new business from within this...

  • Medical Malpractice

    6 days ago

    Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time

    **Purpose** The Asia Financial Lines claims book has evolved significantly over the past five years, particularly with the growth of Medical Malpractice (Med Mal) and Professional Indemnity (PI) claims. The purpose of this role is to enhance efficiency in claims handling, improving speed, service, loss control, and cost management. The Asia Medical...

  • Claims Technician

    1 week ago

    Singapore Sedgwick Claims Management Services Ltd Full time

    Claims Technician page is loaded **Claims Technician****Claims Technician**locationsSingapore time typeFull time posted onPosted 2 Days Ago job requisition idR55788Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having...

  • Network Partner Relationship Manager, Multinational

    3 days ago

    Singapore AIG APAC Holdings Pte Ltd Full time

    **AIG Network Partner Performance & Relationship Manager** **Who we are** American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in...

  • Head of Claims Asia

    2 weeks ago

    Singapore Everest Advisors (Uk), Ltd. Full time

    Title: Head of Claims Asia Company: Everest Advisors (Uk), Ltd. Job Category: Executive **Job Description**: **Role Purpose**: The primary purpose of this role is to lead the development and execution of Claims solutions and services to support the Everest Insurance Asia business strategy, working closely with local and corporate stakeholders. **Key...

  • Claims Technician

    2 weeks ago

    Singapore Sedgwick Claims Management Services Ltd Full time

    Global Privacy Policy Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy to what personal information we may collect, how we may use...

  • Multinational Program Senior Specialist

    1 week ago

    Singapore Allianz Full time

    Multinational Program Senior Specialist **Let's care for tomorrow.** **Your ambitions. Your dreams. Your tomorrow** At Allianz Commercial (AZC), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it's aircraft, satellites, the world's biggest ships and tallest building, cyber-attacks, or climate change impacts,...

  • Multinational Program Senior Specialist

    3 days ago

    Singapore Allianz Full time

    Multinational Program Senior Specialist **Let's care for tomorrow. Your ambitions. Your dreams. Your tomorrow** At Allianz Commercial (AZC), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it's aircraft, satellites, the world's biggest ships and tallest building, cyber-attacks, or climate change impacts, AZC...

  • Head of Marine Claims Advocacy, Asia

    6 days ago

    Singapore Aon Full time

    **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. **W**hat the day will look like** - Represent Marine Claims as a...

  • Manager, Insurance

    6 days ago

    Singapore CMA CGM ASIA PACIFIC LIMITED Full time

    We are seeking a highly motivated and experienced Manager in Insurance & Claims to join our team. In this role, you will be responsible for managing vessel casualties and emergencies on CMA CGM owned vessels, handling hull and machinery (H&M) and crew claims and overseeing the claims management process. Reporting to the Deputy General Counsel, Asia Pacific,...