Head of Claims Asia

Title:
Head of Claims Asia

Company:
Everest Advisors (Uk), Ltd.

Job Category:
Executive

**Job Description**:
**Role Purpose**:
The primary purpose of this role is to lead the development and execution of Claims solutions and services to support the Everest Insurance Asia business strategy, working closely with local and corporate stakeholders.

**Key Accountabilities**:
**Strategic**
- Leadership of Claims team in Asia
- Provision of claims handling service within Asia
- Develop the Asia Claims function to meet business targets and plans.
- Personal management of large and complex losses and systemic claims issues, ensuring that these are reported and escalated in line with corporate requirements
- Ensure that team performance meets or exceeds corporate standards
- Work closely with underwriters and Country and Regional management to ensure effective communication and integration of Claims to drive business plans outcomes
- Identify and monitor claims trends and issues, providing insightful and actionable feedback to underwriters, local management and Global Claims
- Broker and customer relationship management for Asia to support the retention and acquisition of business
- Build and manage a team, which will enhance the delivery of strategic goals
- Align, empower, and influence others through ideas, encouragement, and insight
- Market facing role, promoting Everest brand and capabilities within Asia
- Execution of yearly business planning
- Provide Claim solutions to support clients’ most complex risks and challenges
- Build brand and product awareness through broker market

**Operational**:

- Provide management and oversight of all claims issues in Asia
- Ensure effective controls are in place and adhered to and that claims handlers are operating within their delegated authorities
- Effective management of expenses in order that Everest maintains its competitive advantage
- Provision of an annual Claims budget and forecast
- Ensure the creation and production of relevant, timely and accurate data and reporting
- Carry out Claim Quality Assurance reviews as necessary to ensure policies and procedures are being followed and that all claims are handled according to Best Practices
- Ensure compliance with policies, procedures and controls that are in place to meet all regulatory and corporate governance requirements affecting the Branch and Parent, whether internal or external
- Ensure the creation of effective service provider panels and monitor their performance and compliance with required standards

**Human Resources**:

- Build and maintain a high performance team which can deliver strategic goals outlined either above or by executive management
- Performance evaluation and management of direct reports
- Evaluation of staff training needs and coaching
- Remuneration recommendations
- Keep leadership and the HR department apprised of any HR issues that arise within the office, including any disciplinary actions that may be necessary

**Skills & Abilities**:

- Demonstrable experience in commercial P&C and specialty lines
- Fluent in English
- Extensive knowledge and experience in managing claims portfolios
- Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management
- Highly collaborative and able to work effectively across the organisation as well as with external stakeholders
- Ability to adapt and embrace change, solutions driven
- Tenacity and decisiveness, with the courage to take risks
- Strong interpersonal skills and demonstrates respect for the opinions of others

**Professional qualifications and experience**:

- A degree educated professional, preferably incl. Claim specific qualifications
- Demonstrable experience in progressive Claim solutions
- Knowledge and experience in managing Claims teams

**Competencies**:
As a leader of Claims must champion the Everest Insurance Culture:

- Collaboration: Open and transparent communication with customers and colleagues
- Diversity, Equity, and Inclusion: Through a welcoming and open environment that values all individuals
- Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise
- Execution: Delivering outstanding support to the organisation through strong day-to-day business operations, effective project management, and careful oversight of vendors
- Humility: Caring and respectful approach to service colleagues, customers, and the community
- Leadership: By example, every day

The Everest Core Values are the foundation upon which we (a) conduct our work, and (b) conduct ourselves both internally with our colleagues, and externally with clients/customers. The Company's success and that of our employees begins with these values. All employees are expected to support and exhibit these values in their interactions with othe