Technical Consultant, Professional Display Division

2 days ago


Pasir Panjang, Singapore Samsung Electronics Full time

**Position Summary**

The Technical Consultant position is a Pre-Sales role for Samsung's Professional Display division, responsible for providing consultative technical advice and integral support to secure / ensure the seamless implementation of large scale/complex enterprise projects.


1. Identify sales opportunities and maximize orders through technical sales activities for B2B customers on the company's products and services.

2. Improve customer satisfaction and receive more orders by offering timely response to the technical issues that may arise during technical sales activities.

**Role and Responsibilities**
- Consultative pre-sales technical support for the development and implementation of complex solutions focused on driving Samsung’s suite of Professional Display offerings.
- Provide detailed specification comparisons against competitors and enable internal sales team on Points of Parity (POP) and Points of Differentiation (POD)
- Use in-depth industry and product knowledge to provide technical expertise to sales teams and end customers via sales presentations and product demonstrations
- Assist sales teams in tender preparations and specifications compliance
- Assist sales teams and partners with on-site troubleshooting and technical assistance during project implementation phase
- Conduct periodical training sessions for customers and partners

**Skills and Qualifications**
- Degree/Diploma in computer science, engineering or equivalent and/or corresponding work experience
- At least 5 years of work experience in pre-sales and technical support for **IT, Audio Visual (AV) and/or Professional Display **products and services with preferably strong technical knowledge and hands on experience
- Proven success in presales support and securing B2B deals with wide range of customers
- Proven technology knowledge of IT concepts, understanding of Samsung products, basic solutions and technical requirements
- Team player, ability to collaborate effectively in an international, multi-cultural environment
- Able to work and deliver in a fast paced environment
- Familiarity with Enterprise Content Management

Li-Midsenior
Li-SEAO



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