Dc Support Specialist

**The Company**:
An established multinational information technology company is expanding the team and is looking for a DC Support Specialist.

**The Role**:
As a DC Support Specialist, you will be responsible for the following:
Colocation room control
- Colocation room patrol
- Perform patrol in accordance with predefined schedule
- Keep the record of status of key point
- Take the corrective action or escalate to the appropriate person if there is something abnormal

Guided Access
- Guide visitor if there is no Personal ID card holder

Monitoring system management (Managed Services)
- Response to alarm
- Take necessary response to the alarm reported by customer device monitoring system

Data Center entry / exit for customer

Shipping management
- Register the schedule as necessary
- Parcel management
- Receive parcel to ship from customer
- Store the parcel to be sent in storage and tag for future reference
- Hand the parcel to delivery/ carrier company
- Delivery ship management
- Check the delivery ship and arrange the pick-up date and time (support)
- Keep the delivery slip for future reference (support)
- Receiving management
- Register the schedule as necessary
- Parcel management
- Receive parcel from shipping company
- Store the received parcel in storage and tag for future reference
- Hand the parcel to the customer and receive signature
- Delivery slip management
- Keep the delivery slip for future reference
- Common facility management
- Arrange schedule
- Manage and arrange the usage schedule
- Rental Item management
- Check the rental status
- Check if all the item to be rent out (tools, monitors, etc) is there (every night)
- Check the condition of rental item and cleaning or repair as necessary
- Rack shelf plate management
- Understand and manage rack shelf plate
- Request additional plate appropriate party as necessary
- Carry-in /out
- Arrange the schedule as necessary
- Care protection management
- Check care protection status prior to the carry-in / out work
- Check if DC facility is damaged by carry-in / out work
- Attend to carry-in / out work
- Attend to the carry-in / out work
- Let the customer use staging room properly
- Remote hands
- Perform basic remote hand service
- Receive request call from customer / Receive request mail from customer / Receive notification mail from portal.
- Check if the prerequisite conditions are satisfied
- Perform requested operations
- Report the completion to the customer
- Keep the operation log for future use (billing to customer)
- Run book management
- Ensure that all the run books are stored where they should be (every night)
- Sending notification to customer
- Regular maintenance
- Emergency maintenance
- Call to customers to notify emergency maintenance
- Occurrence Notification
- Incident Notification to customer
- Incident Escalation to management
- Customer support (Service desk)
- Incoming phone calls
- Escalate the call to the Supervisor as necessary
- Onsite support
- Attend the customer (or other parties) to take a picture of DC
- Quality Management
- Make the reports and keep the records (each shift/daily/monthly)
- Tape Handling
- Load and unload of backup tapes according to customer’s runbook and schedule
- Receive and handover of backup tapes according to runbook and schedule

**Requirements**:

- ITE
- Minimum 1 year of experience in Data Center environment or IT background
- Able to communicate clearly in English
- Able to follow the operation manual
- Team player
- Shiftwork (1st Shift (08:00 - 20:00 hrs) & 2nd Shift (20:00 - 08:00 hrs)
- Good customer care and communication skills

**Benefits**:

- Shift Allowance
- Public Holiday Pay
- Performance Bonus