High Paying Customer Service Executive
1 week ago
**Job description**
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics and healthcare chain with presence in Shanghai, Hangzhou, Kuala Lumpur and Manila, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.
To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.
**Responsibilities**
You will report to the General Manager and HQ. Your primary responsibilities are to provide customer service and perform branch administration.
- To provide excellent customer services and welcome customers at the clinics
- Attend to customer’s incoming calls, SMS and Whatsapp messages and place outbound cold calls
- Provide administrative support in all aspects of operations and patient care, including reception & registration
- Issuance of invoices and service sheets for branches
- Update of customer information on internal database
- To support branch staff by securing appointments
- To keep our customers informed on the latest update and ongoing promotions
- To be inquisitive and sensitive towards customers’ requirements and concerns over call
**Role Requirement**
- 1 year relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.
- **Students & Fresh Grads** are welcome too.
- Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.
- Comfortable using computer and IT systems.
- A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
- 5-day work week with alternate Saturdays, 1 weekday off.
**Benefits**
- Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
- Additional performance incentives and allowances
- Convenient working locations in Novena Medical Centre or Scotts Medical Centre
**Your resume must include the following information**:
- Recent photo
- Last drawn salaries, if applicable (3 months period)
- Reason for leaving
**Job Types**: Full-time, Permanent
**Salary**: $3,500.00 - $6,000.00 per month
**Benefits**:
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
**Education**:
- GCE 'A' Level or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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