E-commerce Customer Service Officer

2 days ago


East Singapore Emprego SG Full time

**Location**
- Singapore, East**Job Type**
- Full Time**Salary**
- $2,200 - $2,500 Per Month**Date Posted**
- 2 hours agoAdditional Details

**Job ID**
- 95777**Job Views**
- 1Roles & Responsibilities
- Description
- QINGO Singapore
- We are looking for dynamic talent to join our team to manage customer service and Qingo partners.
- Highlights:
- Good working environment
- Convenient transportation
- Good remuneration
- Provide training
- Lots of opportunities for promotion

Responsibility:
- Regularly update and push daily deals and new products in WeChat group and other social media channels such as Facebook,Xiao hongshu, WhatsApp group, guide customers to place orders and achieve the company's sales goals.
- Actively reply to customer inquiries and after-sales issues.
- Actively maintain partner channels and partner review matters.
- Help customers with order inquiries, timely tracking, feedback, refunds, remarks, such as logistics inquiries, delivery status, etc.
- Collect and resolve customers' complaints in time and provide a good service attitude.
- Other reasonable adhoc work arranged by managers.

Requirement:
- Familiar with the online shopping process, familiar with the rules of placing orders in Wechat mini programs, having experience in administrative customer service is preferred, typing speed of 100 words/minute, familiar with office software such as OFFICE, strong learning ability, good communication and teamwork ability;
- Possess good attitude and effective communication skills
- Patient, not impatient, good character, good service awareness, proactive and self-motivated, strong sense of responsibility, healthy, able to work stably for a long time.
- Have the spirit of customer first
- Fluent in both Chinese and English

Tags

e

commerce

customer

service

officer


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