E-Commerce Customer Service Executive

1 week ago


Singapore S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED Full time

We are seeking a detail-oriented and innovative E-Commerce Customer Service Executive to manage and deliver exceptional service and support to our clients across various communication channels. This role involves handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience that reflects our commitment to excellence and innovation in service. Responsibilities Respond promptly and accurately to customer enquiries across various platforms Manage return and refund requests efficiently via e-commerce platforms Liaise with internal departments to ensure seamless customer service Perform ad hoc duties as assigned by management Handle front counter operations, including repair collections and walk-in requests Address customer complaints, feedback, and calls with professionalism and empathy Schedule deliveries and service appointments with precision Coordinate with internal teams to resolve issues and ensure timely service Maintain composure and effectiveness in a fast-paced environment Utilize strong communication and computer skills to support daily operations Qualifications & Skills Prior experience in customer service is preferred Diploma or degree in Marketing, Business, E-Commerce, or a related field. Ability to multitask and thrive in a dynamic, high-pressure setting Exceptional problem-solving and critical thinking abilities Detail-oriented with a passion for delivering outstanding customer experiences Proficient in Microsoft Office and Google Workspace Salary & Benefits Competitive base salary with performance-based incentives. Opportunities for professional development and training. Comprehensive health and wellness benefits. Hybrid work arrangements for enhanced flexibility. #J-18808-Ljbffr



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