Service Administrator
2 weeks ago
**About us**:
We enable our customers to operate in highly legislative markets effectively and safely, by providing best value products and services. Our people are the experts in the design, manufacture, inspection, service & maintenance of critical safety equipment.
We invite you to join us now, for an exciting career growth
**Responsibilities**:
- Reporting to Service Administrator & Relations Manager and providing full administrative support to the Department.
- Handle fire/safety service/government contract service enquiry/order.
- Assist in producing of service reports.
- Prepare input for invoicing through designated system and generate Purchase Order through designated system.
- Prepare delivery documents for the servicing of fire/safety service/government contract service.
- Register service-related orders, produce service certificates & price specifications.
- Correspond with agents & clients regarding operational requests/ issues and work closely with the team to promptly investigate and resolve complaints/problems.
- General filing and weekly progress invoicing and closing of the orders.
- Invoicing and Closure of the order within 5-7 working days upon completion of the job.
- Assist in monthly overtime compilation/technician utilisation report the Department.
- Responsible for general departmental correspondence, sorting and departmental filing system.
- All other administrative tasks as assigned by superiors.
**Job Qualifications**:
- GCE ‘A’ level, NITEC/Higher NITEC or Diploma in Logistics/Supply Chain Management/ Maritime Business or Diploma in any engineering discipline.
- At least 2 years of relevant experience in the shipping, marine or related industry.
- Passionate about customer service role and ability to work with mínimal supervision.
- Possess a high level of integrity and able to work under stress and deliver work schedules.
- Able to meet deadlines through good time management and allocation of priorities
- Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
- Good English Communication skills (writing and speaking).
- Good communication skills with the ability to communicate on all levels
- Ability to systematically work independently and in a team.
- Immediate starter preferred.
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