Service Desk Engineer

3 days ago


Downtown Core, Singapore ITCAN Pte Ltd Full time

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

**Key Responsibilities & Results**

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Pay: $2,400.00 - $3,100.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday
- Shift system

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

Expected Start Date: 07/03/2025


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