Guest Services Executive

2 weeks ago

Downtown Core, Singapore PARKROYAL COLLECTION Marina Bay, Singapore Full time $45,000 - $55,000 per year

Duties & Responsibilities:

  • Serve as the main point of contact for VIP guests and ensure that other departments are fully briefed on VIP Guest requirements and movement.
  • Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
  • Manage concierge desk with enquiries and luggage assistance when required.
  • Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arrangement of guest amenities.
  • Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
  • Maintain sufficient inventory level of Guest amenities.
  • Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
  • Project a professional image and manner with an emphasis on hospitality and Guest service.
  • Solicit and provide feedback to the Guest Services Manager on guest comments.
  • Comply with Hotel security, fire regulations and all health and safety legislation.
  • Manage VIP Group, Aircrew arrival and departure and other lobby duties.
  • Undertake tasks as instructed by the Manager on duty.

Requirements:

  • Minimum Diploma in Hospitality.
  • Minimum 2 years' experience in a similar role, preferably in hotel industry.
  • Strong presentation, communication and interpersonal skills
  • Ability to develop strong, productive, professional relationships with internal and external guests.
  • Able to work independently and is empowered to provide prompt follow-up.
  • Able to perform shift work including weekends and Public Holiday.

  • Guest Services Executive

    2 weeks ago

    Downtown Core, Singapore QT Singapore Full time $30,000 - $60,000 per year

    Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where you get coaching and...

  • Senior/ Guest Service Executive

    4 days ago

    Downtown Core, Singapore Far East Organization Full time $2,500 - $5,000 per year

    Company description: Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels...

  • Senior/ Guest Service Executive

    4 days ago

    Downtown Core, Singapore Far East Organization Full time $13,200 - $144,000 per year

    Company description: Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels...

  • Senior / Guest Service Assistant (Oasia Cluster)

    4 days ago

    Downtown Core, Singapore Far East Organization Full time $2,500 - $4,500 per year

    Company description: Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels...

  • Service Crew

    7 days ago

    Downtown Core, Singapore HANAZAN Full time

    **Responsibilities**: - Handles guest’s bill and invoice in a good quality service manner. - Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation. - Serves food and beverage to guest according to prescribed service standards and procedures of room service with emphasis on speed and accuracy. -...

  • F&B Executive

    3 days ago

    Downtown Core, Singapore The Supreme HR Advisory Pte Ltd Full time $30,000 - $60,000 per year

    F&B Executive (Front of House)Working Hours: 4.5 days, Wed - Fri 11am - 3pm, 6pm - 12am, Sat 10am - 3pm, 6 - 12am, Sun 10am - 5pm Job ScopeGreet and seat guests in a professional mannerTake orders accurately and enter into the POS systemServe food and beveragesEnsure tables are clean, reset, and ready for the next guestsHandle guest inquiries and provide...

  • Customer Service Officer/ Tour Desk Consultant

    5 days ago

    Downtown Core, Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time

    **Job Description & Requirements** **Duties and Responsibilities**: - To cover all Tour Desk on specific rotating schedule assigned by Senior Customer Service Executive - In charge of building rapport and relationship with hotel concierges, front desk and hotel staff - To give guests Courtesy or service call 3 hours after flight lands and coordinate with...

  • Service Crew F&b

    1 week ago

    Downtown Core, Singapore TIN LOK XIAN PTE. LTD. Full time

    **Title: Service Crew F&B (Full Time)** Location: Multiple locations, Central CBD, all near MRT **Salary**: $2200-2600 Basic + Incentives + AWS **Job Summary**: As a Service Crew member in the F&B industry, you will play a crucial role in delivering exceptional customer service and ensuring a positive dining experience for guests. You will be responsible...

  • Service Captain Overeasy

    5 days ago

    Downtown Core, Singapore The Lo & Behold Group Full time

    OverEasy is a modern all-American diner, offering timeless diner classics and cocktails, elevated with quality ingredients and the warmest personality. OverEasy is located by the bay, boasting sweeping views of Singapore’s famed skyline. OverEasy is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless...

  • Guest Service Staff

    3 days ago

    Downtown Core, Singapore SNK Management LLP Full time

    Take orders from customers - serve food and drinks to tables - ensure customers have an enjoyable experience at the venue **Salary**: $2,200.00 - $2,800.00 per month **Benefits**: - Employee discount - Food provided - Professional development Schedule: - Night shift Supplemental pay types: - Tips Work Location: In person