IT Help Desk Technician

5 days ago


Downtown Core, Singapore MS Global Services Pte. Ltd. Full time

**Key Responsibilities**:
**1. Support and Troubleshooting**
- Address and resolve IT-related issues promptly to ensure mínimal disruption
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by end-users.
- Collaborate with the IT support team to escalate and track the resolution of complex issues.
- Follow up and update end-users status and resolution.

**2. Onboarding New Employees**
- Provide first-line support to new hires during their initial period.
- Coordinate with HR and department managers to schedule onboarding sessions.
- Ensure new employees have the necessary hardware, software, and access to systems before their start date.
- Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
- Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
- Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.

**3. Documentation and Compliance**
- Maintain up-to-date documentation of IT onboarding procedures and training materials.
- Ensure compliance with IT policies, security protocols, and industry regulations.

**4. Administrative and General Support**:

- Administrative support for the procurement of IT Equipment and Services.
- Be responsible for IT Asset Management:

- Monitor the software licencing and deployment status.
- Receive and record assets delivered.
- Monitor the software licenses purchased and assigned.
- Monitor and track of desktops/laptops/accessories assigned to user.

**Qualifications**:

- Proven experience as a help desk technician or other end-users support role with at least 2 years of experience.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Basic networking knowledge and troubleshooting ability
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- End-users-oriented and cool-tempered.
- Additional certification in IT or end-users service is a plus.
- Familiarity with different operating systems and platforms.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: $2,800.00 - $3,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

Work Location: In person



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