IT - Assistant Project/ Ops Manager
3 days ago
**Project Management:
**Supports the EDX team in the project management and contract management of all EUC-related contracts (e.g. manpower sourcing, asset management system, ticketing system, service desk sourcing, Queue Management System, ticketing tool, laptop/ mobile plans/ mobile devices period contracts, digital workplace, and even endpoint security). The scope includes**:
- **Maintaining of existing contracts, renewal of existing contracts or drafting of new contract;**:
- **Putting up simple budget approvals, processing of payment;**:
- **Preparation of ITQ/ Tender document;**:
- **He/she shall act as the point of contact and communicate project status to all participants of the ITQ/tender;**:
- **He/she may be required to give simple presentations;**:
- **Vendor management of existing EUC-related contracts, e.g. liaising on billing, troubleshooting, parts replacement, product sharing;**:
- **Asset tracking and able to provide in-depth analysis and evaluation for various contract utilisation.**:
- **Project manage new implementations and ensure it is within budget and timeline.
**Ops Management**:
**Assist the EUC to to oversee the inhouse IT Service Desk Team and the scope includes, but is not limited to the following**:
- **Oversees and finetune concept of operation, where required;**:
- **Onsite VIP support on IT issues;**:
- **Works with the team lead to update SOP, Knowledge Base, IT Service forms and any other required documentation;**:
- **Assist the EDX team in service recovery.
**Others**:
**Qualifications/ Qualities**:
- **At least a Diploma in IT-related fields.**:
- **At least 2 years of experience in project management.**:
- **Having a certification in ITIL and PMP is advantageous.**:
- **Experience in operations management is advantageous**:
- **At least 1-2 years of experience in leading a team is advantageous**:
- **Basic technical knowledge or experience in digital workplace, Win OS, infrastructure (server/ network), Office 365, MECM, Apple products, Mac, endpoint security is desired**:
- **Meticulous, logical thinking, independent and customer-oriented. Good at writing paper and presentation will be considered favorably.
**REG No : R1654858 (Soo Sheng Hui)**
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - **EA License No. 01C4394
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